At a Glance
- Tasks: Provide technical support, resolve user issues, and maintain the Salesforce platform.
- Company: Join the National Lottery Heritage Fund, the UK's largest heritage funder.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive work environment.
- Why this job: Make a real difference in preserving heritage for future generations.
- Qualifications: Experience with Salesforce and a passion for inclusive heritage.
- Other info: Opportunities for growth in a collaborative and ambitious team.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for a full time Service Support Technician on a permanent contract based in any of the Heritage Fund's Offices in the following locations - Birmingham, Cambridge, Nottingham, Leeds, Manchester, Newcastle or Edinburgh (Hybrid Working).
The primary purpose of this post is to lead on providing technical assistance, resolving user issues and maintaining the Salesforce platform. To carry out Salesforce administrative tasks related to the Investment Management Service (IMS). To undertake a supporting role in the testing and quality assurance stages for new IMS features and functionality.
If you are excited about helping ensure that heritage is inclusive and accessible to everyone, for now and future generations, then we want to hear from you.
Applications close on 8 March 2026. Interviews are expected to take place on 25 March 2026. Please apply via our website.
Our Values
- Inclusive of all aspects of heritage, people and communities
- Ambitious for our people, communities and heritage
- Collaborative by working and learning together
- Trusted for our integrity, expertise and judgement
Flexible Working
The National Lottery Heritage Fund has offices all over the UK and we champion a flexible approach to working where this supports our business needs. We have formally adopted a hybrid working approach. This means that most employees will work from their contracted Heritage Fund office twice a week at minimum. Time spent on site visits to projects or other meetings based at another Heritage Fund or external office are counted as part of those two days. The other days in the week employees may work from home.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
The National Lottery Heritage Fund
As the largest funder for the UK's heritage, our vision is for heritage to be valued, cared for and sustained for everyone, now and in the future. We believe in the power of heritage to ignite the imagination, offer joy and inspiration, and to build pride in place and connection to past. Our mission is to use our expertise to support and champion the UK's heritage and demonstrate the transformative potential of National Lottery funding through delivering our new strategy Heritage 2033. We ensure that money from The National Lottery makes a decisive difference for people, places and communities.
Service Support Technician in Manchester employer: The National Lottery Heritage Fund
Contact Detail:
The National Lottery Heritage Fund Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Technician in Manchester
✨Tip Number 1
Get to know the company! Research the National Lottery Heritage Fund and its values. When you understand what they stand for, you can tailor your conversations during interviews to show how you align with their mission of making heritage inclusive and accessible.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to technical support and Salesforce administration. Think about specific examples from your past experiences that demonstrate your problem-solving skills and ability to work collaboratively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at the Heritage Fund. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the position and ready to take the next step in your career with us.
We think you need these skills to ace Service Support Technician in Manchester
Some tips for your application 🫡
Show Your Passion for Heritage: When writing your application, let your enthusiasm for heritage shine through! We want to see how you connect with our mission and values, so share any relevant experiences or projects that highlight your commitment to making heritage inclusive and accessible.
Tailor Your Application: Make sure to customise your application for the Service Support Technician role. Highlight your technical skills, especially with Salesforce, and any experience in user support. We love seeing how your background aligns with what we do, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at The National Lottery Heritage Fund
✨Know Your Salesforce Inside Out
Since the role involves maintaining the Salesforce platform, make sure you brush up on your Salesforce knowledge. Familiarise yourself with its features, especially those related to investment management. Be ready to discuss how you've used Salesforce in past roles or how you would approach common user issues.
✨Embrace the Values
The Heritage Fund places a strong emphasis on their values of inclusivity, ambition, collaboration, and trust. Think of examples from your experience that demonstrate these values. Show how you can contribute to making heritage accessible and inclusive for everyone.
✨Prepare for Technical Questions
Expect technical questions related to troubleshooting and user support. Prepare by reviewing common technical issues users face and how you would resolve them. Practising problem-solving scenarios can help you articulate your thought process during the interview.
✨Show Your Passion for Heritage
This role is about more than just technical skills; it's about a passion for heritage. Be prepared to share why you care about heritage and how you see your role contributing to its preservation and accessibility. This will resonate well with the interviewers.
