At a Glance
- Tasks: Provide technical support and maintain the Salesforce platform for heritage projects.
- Company: Join the National Lottery Heritage Fund, the largest funder for UK heritage.
- Benefits: Enjoy flexible working, competitive salary, and a chance to make a difference.
- Why this job: Be part of a mission that values and sustains UK heritage for future generations.
- Qualifications: Experience in technical support and familiarity with Salesforce is a plus.
- Other info: Work in a collaborative environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Organisation The National Lottery Heritage Fund
Mission As the largest funder for the UK’s heritage, our vision is for heritage to be valued, cared for and sustained for everyone, now and in the future. We believe in the power of heritage to ignite the imagination, offer joy and inspiration, and to build pride in place and connection to past. Our mission is to use our expertise to support and champion the UK’s heritage and demonstrate the transformative potential of National Lottery funding through delivering our new strategy Heritage 2033. We ensure that money from The National Lottery makes a decisive difference for people, places and communities.
Role Summary We are currently recruiting for a full‑time Service Support Technician on a permanent contract based in any of the Heritage Fund’s offices in Birmingham, Cambridge, Nottingham, Leeds, Manchester, Newcastle or Edinburgh (Hybrid Working).
Responsibilities:
- Lead on providing technical assistance, resolving user issues and maintaining the Salesforce platform.
- Carry out Salesforce administrative tasks related to the Investment Management Service (IMS).
- Undertake a supporting role in the testing and quality assurance stages for new IMS features and functionality.
Application Process Applications close on 8 March 2026. Interviews are expected to take place on 25 March 2026. Please apply via our website.
Values Our Values and Behaviours sit at the heart of our work and are central to how we recruit. How you demonstrate our Values is just as important to us as your skills and experience.
- Inclusive of all aspects of heritage, people and communities
- Ambitious for our people, communities and heritage
- Collaborative by working and learning together
- Trusted for our integrity, expertise and judgement
Flexible Working The National Lottery Heritage Fund has offices all over the UK and we champion a flexible approach to working where this supports our business needs. We have formally adopted a hybrid working approach. This means that most employees will work from their contracted Heritage Fund office twice a week at minimum. Time spent on site visits to projects or other meetings based at another Heritage Fund or external office are counted as part of those two days. The other days in the week employees may work from home.
Diversity & Inclusion Proud member of the Disability Confident employer scheme. We guarantee to interview all disabled applicants who meet the minimum essential criteria for every vacancy. We always endeavour to make reasonable adjustments and special requirements can be discussed and arranged before an interview.
Service Support Technician in Leeds employer: The National Lottery Heritage Fund
Contact Detail:
The National Lottery Heritage Fund Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Technician in Leeds
✨Tip Number 1
Get to know the company! Research The National Lottery Heritage Fund and their mission. Understanding their values and how they support heritage will help you tailor your approach during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills in technical assistance and Salesforce management align with the role. Practice your responses to show you're the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at The National Lottery Heritage Fund.
We think you need these skills to ace Service Support Technician in Leeds
Some tips for your application 🫡
Show Your Passion for Heritage: When writing your application, let your enthusiasm for heritage shine through! We want to see how much you value and connect with the mission of The National Lottery Heritage Fund. Share any personal experiences or projects that highlight your passion.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We love it when candidates align their background with our needs, especially around technical assistance and Salesforce expertise.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the Service Support Technician role.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The National Lottery Heritage Fund
✨Know Your Salesforce Inside Out
Since the role involves maintaining the Salesforce platform, make sure you brush up on your Salesforce knowledge. Familiarise yourself with its features, especially those related to investment management. Being able to discuss specific functionalities and how you've used them in past roles will show your technical prowess.
✨Emphasise Your Problem-Solving Skills
As a Service Support Technician, you'll be resolving user issues. Prepare examples of how you've tackled technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think critically and act decisively.
✨Align with Their Values
The National Lottery Heritage Fund places great importance on their values. Before the interview, reflect on how your personal values align with theirs—especially around inclusivity, ambition, collaboration, and trust. Be ready to share specific instances where you've demonstrated these values in your work.
✨Prepare Questions That Show Your Interest
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about their new strategy, Heritage 2033, or how they measure the impact of their funding. This not only shows your genuine interest in the role but also your commitment to contributing to their mission.
