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- Tasks: Support the Senior Business Manager with essential business operations and customer support.
- Company: Join the National Lottery Heritage Fund, a leader in promoting inclusive heritage.
- Benefits: Enjoy hybrid working, flexible hours, and a commitment to sustainability.
- Other info: Be part of a diverse team that values collaboration and integrity.
- Why this job: Make a real difference in preserving heritage for future generations.
- Qualifications: Strong communication skills and a passion for heritage and community support.
The predicted salary is between 30000 - 40000 £ per year.
The National Lottery Heritage Fund is recruiting for a full‑time Business Delivery Assistant on a permanent contract based in its Birmingham Office (Hybrid Working). The primary purpose of this role is to support the Senior Business Manager by delivering comprehensive and agile business‑critical support to the Midlands and East team.
Daily responsibilities include:
- Providing customer support to potential applicants
- Checking new applications
- Keeping customer records up to date
- Assisting colleagues and customers with the operation of our Salesforce‑based Investment Management System (IMS)
- Performing business‑critical administration
- Supporting grant‑making processes
- Managing information on SharePoint
The role requires commitment to sustainability, ensuring duties are performed resource efficiently and minimising environmental impact. If you are excited about helping ensure that heritage is inclusive and accessible to everyone for current and future generations, we want to hear from you.
Applications close on Wednesday, 20 May 2026 at 23:59 pm. Interviews are expected to take place on Friday, 5 June 2026.
Our Values
- Inclusive of all aspects of heritage, people and communities
- Ambitious for our people, communities and heritage
- Collaborative by working and learning together
- Trusted for our integrity, expertise and judgement
Flexible Working
The National Lottery Heritage Fund champions a flexible approach to working. Most employees work from their contracted Heritage Fund office twice a week at minimum, with other days spent working from home. Site visits to projects or meetings at other locations count as part of the two required days.
The National Lottery Heritage Fund pledges to provide an inclusive working and learning environment that prioritises fairness, equality, diversity and inclusion, and respects dignity and respect for all. We will create a workspace where intimidation, discrimination, harassment, bullying and victimisation are not tolerated and actively prevented and opposed. We guarantee to interview all disabled applicants who meet the minimum essential criteria for every vacancy and will make reasonable adjustments to accommodate their needs.
Business Delivery Assistant (Midlands and East) employer: The National Lottery Heritage Fund
Contact Detail:
The National Lottery Heritage Fund Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Delivery Assistant (Midlands and East)
✨Tip Number 1
Get to know the company! Research the National Lottery Heritage Fund and its values. Understanding their mission and how they operate will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing that Business Delivery Assistant role.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer support and administration. Think about examples from your past experiences that demonstrate your skills in these areas, especially using systems like Salesforce and SharePoint.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and contributing to their mission of making heritage accessible for everyone.
We think you need these skills to ace Business Delivery Assistant (Midlands and East)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Business Delivery Assistant. We want to see how you can support our team in delivering agile business-critical support!
Show Your Passion for Heritage: Let us know why you're excited about working with heritage and how you can contribute to making it inclusive and accessible. A genuine passion for the mission will definitely catch our eye!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at The National Lottery Heritage Fund
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Delivery Assistant. Familiarise yourself with the key tasks like customer support, application checking, and using Salesforce. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Commitment to Sustainability
Since the role emphasises sustainability, be prepared to discuss how you can contribute to this goal. Think about examples from your past experiences where you've implemented resource-efficient practices or supported environmental initiatives. This will demonstrate that you align with the organisation's values.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the projects you'll be involved in, or how they measure success in this role. This shows that you're engaged and eager to learn more about how you can fit into their mission.
✨Practice Your STAR Technique
When answering competency-based questions, use the STAR technique (Situation, Task, Action, Result). Prepare specific examples from your previous roles that highlight your skills in administration, collaboration, and customer service. This structured approach will help you articulate your experiences clearly and effectively.