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- Tasks: Support the Senior Business Manager with essential business operations and customer support.
- Company: Join the National Lottery Heritage Fund, a leader in inclusive heritage.
- Benefits: Enjoy hybrid working, flexible hours, and a commitment to sustainability.
- Other info: Be part of a diverse team that values collaboration and integrity.
- Why this job: Make a real difference in preserving heritage for future generations.
- Qualifications: Strong communication skills and a passion for heritage and community.
The predicted salary is between 30000 - 40000 £ per year.
The National Lottery Heritage Fund is recruiting for a full‑time Business Delivery Assistant on a permanent contract based in its Birmingham Office (Hybrid Working). The primary purpose of this role is to support the Senior Business Manager by delivering comprehensive and agile business‑critical support to the Midlands and East team.
Daily responsibilities include:
- Providing customer support to potential applicants
- Checking new applications
- Keeping customer records up to date
- Assisting colleagues and customers with the operation of our Salesforce‑based Investment Management System (IMS)
- Performing business‑critical administration
- Supporting grant‑making processes
- Managing information on SharePoint
The role requires commitment to sustainability, ensuring duties are performed resource efficiently and minimising environmental impact. If you are excited about helping ensure that heritage is inclusive and accessible to everyone for current and future generations, we want to hear from you.
Applications close on Wednesday, 20 May 2026 at 23:59 pm. Interviews are expected to take place on Friday, 5 June 2026.
Our Values
- Inclusive of all aspects of heritage, people and communities
- Ambitious for our people, communities and heritage
- Collaborative by working and learning together
- Trusted for our integrity, expertise and judgement
Flexible Working
The National Lottery Heritage Fund champions a flexible approach to working. Most employees work from their contracted Heritage Fund office twice a week at minimum, with other days spent working from home. Site visits to projects or meetings at other locations count as part of the two required days.
The National Lottery Heritage Fund pledges to provide an inclusive working and learning environment that prioritises fairness, equality, diversity and inclusion, and respects dignity and respect for all. We will create a workspace where intimidation, discrimination, harassment, bullying and victimisation are not tolerated and actively prevented and opposed. We guarantee to interview all disabled applicants who meet the minimum essential criteria for every vacancy and will make reasonable adjustments to accommodate their needs.
Business Delivery Assistant (Midlands and East) in Birmingham employer: The National Lottery Heritage Fund
Contact Detail:
The National Lottery Heritage Fund Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Delivery Assistant (Midlands and East) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research the National Lottery Heritage Fund, understand their values, and think about how your skills align with their mission. We want you to shine and show them why you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. We can’t stress enough how being prepared can boost your confidence when it’s time to impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Business Delivery Assistant (Midlands and East) in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Business Delivery Assistant. We want to see how you can support our mission and values, so don’t hold back on showcasing your passion for heritage!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Show Your Commitment to Sustainability: Since this role involves a commitment to sustainability, be sure to mention any relevant experiences or initiatives you've been part of. We love candidates who share our values and are eager to contribute to resource-efficient practices.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The National Lottery Heritage Fund
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Delivery Assistant. Familiarise yourself with the key tasks like customer support, application checking, and using Salesforce. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Your Commitment to Sustainability
Since the role emphasises sustainability, be prepared to discuss how you can contribute to resource-efficient practices. Think of examples from your past experiences where you've minimised environmental impact or promoted sustainability in your work.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Prepare examples of how you've successfully managed customer queries or supported colleagues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Embrace the Values of the Organisation
The National Lottery Heritage Fund values inclusivity, ambition, collaboration, and trust. Reflect on these values and think of ways you can embody them in your responses. Share experiences that highlight your teamwork, integrity, and commitment to making heritage accessible to all.