Live Digital Service Lead in Birmingham

Live Digital Service Lead in Birmingham

Birmingham Full-Time 36000 - 60000 £ / year (est.) No home office possible
The National Lottery Community Fund

At a Glance

  • Tasks: Lead and manage a digital live service, ensuring it meets user needs and business goals.
  • Company: A leading funding organisation in the UK with a focus on innovation.
  • Benefits: Flexible hybrid working model, competitive salary, and opportunities for professional growth.
  • Why this job: Make a real difference by enhancing digital services that impact users across the UK.
  • Qualifications: Experience in digital service management and strong collaboration skills.
  • Other info: Join a diverse team and enjoy a dynamic work environment.

The predicted salary is between 36000 - 60000 £ per year.

A prominent funding organization in the UK seeks a Digital Service Manager for a 23-month fixed-term contract. The role involves managing the digital live service, ensuring it meets business and user needs, and fostering collaboration within a diverse team.

Responsibilities include:

  • Service performance management
  • Stakeholder engagement
  • Knowledge sharing

This role offers a hybrid working model and is based anywhere in the UK, allowing for flexibility in home or office working.

Live Digital Service Lead in Birmingham employer: The National Lottery Community Fund

As a leading funding organisation in the UK, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. With a strong focus on professional development and a flexible hybrid working model, we offer our Digital Service Manager the opportunity to make a meaningful impact while enjoying a healthy work-life balance. Join us to be part of a dynamic team dedicated to delivering exceptional digital services that meet the needs of our diverse stakeholders.
The National Lottery Community Fund

Contact Detail:

The National Lottery Community Fund Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Live Digital Service Lead in Birmingham

✨Tip Number 1

Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Prepare for interviews by researching the company and its digital services. Understand their mission and how your skills can help them achieve their goals. This will show you're genuinely interested and ready to contribute.

✨Tip Number 3

Practice your pitch! Be ready to explain how your experience aligns with the role of Digital Service Manager. Highlight your skills in service performance management and stakeholder engagement to stand out.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.

We think you need these skills to ace Live Digital Service Lead in Birmingham

Digital Service Management
Service Performance Management
Stakeholder Engagement
Collaboration
Knowledge Sharing
User Needs Assessment
Team Management
Flexibility in Working

Some tips for your application 🫡

Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing digital services. We want to see how your skills align with the role of Digital Service Manager, so don’t hold back on showcasing relevant achievements!

Showcase Collaboration Skills: Since this role involves working with a diverse team, it’s important to demonstrate your ability to collaborate effectively. Share examples of how you’ve engaged with stakeholders or led teams in previous roles to show us you’re a team player.

Highlight Performance Management Experience: Service performance management is key in this role. Be sure to include any experience you have in monitoring and improving service delivery. We love seeing metrics and results, so if you’ve got numbers to back up your successes, include them!

Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!

How to prepare for a job interview at The National Lottery Community Fund

✨Know the Digital Landscape

Familiarise yourself with the latest trends in digital services and how they apply to the funding sector. Be ready to discuss how you can leverage technology to enhance service delivery and meet user needs.

✨Showcase Your Collaboration Skills

Since this role involves working with a diverse team, prepare examples of how you've successfully collaborated in the past. Highlight your ability to engage stakeholders and share knowledge effectively.

✨Understand Performance Metrics

Be prepared to talk about how you would measure service performance. Research common KPIs in digital services and think about how you can use data to drive improvements and ensure the service meets business objectives.

✨Embrace Flexibility

With a hybrid working model, demonstrate your adaptability. Share experiences where you've thrived in both remote and office settings, and discuss how you plan to maintain productivity and team cohesion in a flexible work environment.

Live Digital Service Lead in Birmingham
The National Lottery Community Fund
Location: Birmingham

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