At a Glance
- Tasks: Support the Senior Business Manager with customer support and grant-making processes.
- Company: Join the UK's largest heritage funder, making a difference in communities.
- Benefits: Hybrid working, inclusive environment, and commitment to sustainability.
- Other info: Opportunities for growth in a diverse and supportive workplace.
- Why this job: Be part of a mission that values heritage and inspires future generations.
- Qualifications: Experience in customer support or administration; knowledge of Microsoft Office and SharePoint.
The predicted salary is between 25000 - 30000 € per year.
As the largest funder for the UK’s heritage, our vision is for heritage to be valued, cared for and sustained for everyone, now and in the future. We believe in the power of heritage to ignite the imagination, offer joy and inspiration, and to build pride in place and connection to past. Our mission is to use our expertise to support and champion the UK’s heritage and demonstrate the transformative potential of National Lottery funding through delivering our new strategy Heritage 2033. We ensure that money from The National Lottery makes a decisive difference for people, places and communities.
We are currently recruiting for a full‑time Business Delivery Assistant on a permanent contract based in our Birmingham Office (Hybrid Working).
Responsibilities
- The primary purpose of this post is to support the Senior Business Manager to deliver comprehensive and agile business‑critical support to the Midlands and East team.
- Providing customer support to potential applicants.
- Checking new applications and ensuring customer records are up to date.
- Supporting colleagues and customers with the operation of our Salesforce‑based Investment Management System (IMS).
- Business‑critical administration and supporting grant‑making processes.
- SharePoint information management.
The Business Delivery Assistant should be committed to sustainability, carrying out duties in a resource‑efficient way and minimising impacts on the environment wherever possible.
Qualifications
- A background in customer support, data entry, administrative support or a related field will be beneficial, along with good knowledge of Microsoft Office and SharePoint.
- Experience with Salesforce or similar CRM systems is an advantage.
Employment Details
- Location: Birmingham Office (Hybrid Working – minimum two days in the office, remaining days remote).
Disability Confident Employer
We guarantee to interview all disabled applicants who meet the minimum essential criteria for every vacancy. We always endeavour to make reasonable adjustments and special requirements can be discussed and arranged before an interview. The National Lottery Heritage Fund pledges to provide an inclusive working and learning environment for our people which prioritises fairness, equality, diversity and inclusion as well as dignity and respect for all. We will create a workspace where intimidation, discrimination, harassment, bullying and victimisation are not tolerated and actively prevented and opposed.
Business Delivery Assistant (Midlands and East) in Birmingham employer: The National Heritage Memorial Fund
As a leading funder for the UK's heritage, we pride ourselves on fostering a supportive and inclusive work culture that values diversity and promotes employee growth. Our Birmingham office offers a hybrid working model, allowing for flexibility while being part of a mission-driven team dedicated to making a meaningful impact on communities through heritage. Join us to be part of a dynamic environment where your contributions are valued and you can develop your skills in a role that truly matters.
Contact Detail:
The National Heritage Memorial Fund Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Delivery Assistant (Midlands and East) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the heritage sector, especially those connected to the National Lottery Heritage Fund. A friendly chat can open doors and give you insights that might just land you that Business Delivery Assistant role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the Heritage 2033 strategy and think about how your skills in customer support and administration can contribute. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience with Salesforce and Microsoft Office, and how you can bring value to the team. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and supporting the UK’s heritage.
We think you need these skills to ace Business Delivery Assistant (Midlands and East) in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Business Delivery Assistant. We want to see how you can contribute to our mission of supporting the UK’s heritage!
Showcase Your Customer Support Skills:Since this role involves providing customer support, share specific examples of how you've successfully assisted customers in the past. We love hearing about your problem-solving abilities and how you’ve made a difference!
Highlight Relevant Experience:If you've got experience with Salesforce or similar CRM systems, don’t forget to mention it! We’re keen on seeing how your background in administrative support or data entry can benefit our team.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at The National Heritage Memorial Fund
✨Know Your Heritage
Before the interview, take some time to research the organisation's mission and values, especially their focus on heritage. Understanding how they aim to use National Lottery funding to support communities will help you align your answers with their vision.
✨Showcase Your Customer Support Skills
Since the role involves providing customer support, be ready to share specific examples from your past experiences. Think about times when you resolved issues or improved customer satisfaction, and be prepared to discuss how those skills can benefit the team.
✨Familiarise Yourself with Salesforce
If you have experience with Salesforce or similar CRM systems, make sure to highlight it during the interview. If not, consider brushing up on the basics of Salesforce, as this knowledge could set you apart from other candidates.
✨Emphasise Sustainability
Given the emphasis on sustainability in the job description, think about how you can incorporate eco-friendly practices into your work. Be ready to discuss any relevant experiences or ideas you have for minimising environmental impact in a business context.
