At a Glance
- Tasks: Be the friendly face of our clinic, managing appointments and supporting our healthcare team.
- Company: Join a leading cardiology clinic with a focus on patient care and professional development.
- Benefits: Enjoy private medical insurance, generous leave, and a supportive work environment.
- Other info: Flexible working hours and opportunities for growth in a dynamic healthcare setting.
- Why this job: Make a real difference in patients' lives while developing your career in healthcare.
- Qualifications: Previous experience in reception or administration, with strong customer service skills.
The predicted salary is between 32000 - 36000 £ per year.
JOIN THE NATIONAL HEART CLINIC
The National Heart Clinic is an independent cardiology clinic providing consultant led care at Harley Street and Richmond. We support patients with timely cardiovascular assessment and a professional, patient centered experience delivered by an experienced clinical team.
THE OPPORTUNITY
We are seeking a proactive, organized, and compassionate Receptionist and Office Coordinator to support our cardiac physiologists, consultants, and other clinical teams. This role combines traditional reception duties with office coordinator and administrative responsibilities, making it ideal for someone who is highly organized, adaptable and customer focused.
As the Receptionist and Office Coordinator, you will be the first point of contact for patients, visitors and healthcare professionals. You will be managing the reception, oversee appointment coordination, support clinicians and ensure the clinic operates efficiently on a daily basis.
ROLE DETAILS
- Location: Richmond, London
- Salary: £32,000 to £36,000 per annum, depending on experience
- Hours: 37.5 hours per week, full time or part time
- Working pattern: Monday to Friday, with flexibility for Saturdays as the service develops
- Contract: Permanent
WHAT YOU WILL BE DOING
Reception and Patient Experience
- Welcome patients and visitors in a professional and friendly manner
- Answer incoming telephone calls promptly and respond to email enquiries
- Manage patient bookings, appointment changes and cancellations
- Coordinate the daily appointment schedule to ensure clinics run efficiently
- Assist patients with general enquiries before, during and after their appointments
- Ensure all patients receive a first class customer experience
Administration
- Register new patients and maintain accurate patient records
- Support clinicians with administrative tasks as required
- Prepare clinic paperwork and ensure documentation is complete
- Process payments and issue receipts where required
- Liaise with laboratories, suppliers and external healthcare providers
Office and Clinic Management
- Monitor and maintain clinic stock, consumables and stationery
- Order supplies and ensure adequate stock levels are maintained
- Ensure consultation rooms and reception areas remain organised and presentable
- Coordinate deliveries and manage incoming correspondence
- Report maintenance issues and arrange repairs where necessary
- Support the management team with day to day operational tasks
ABOUT YOU
Essential criteria
- Previous experience as a receptionist, administrator or office coordinator
- Excellent customer service and communication skills
- Professional, friendly and confident telephone manner
- Strong organisational and time management skills
- Ability to multitask and prioritise effectively
- High level of accuracy and attention to detail
- Good IT skills including Microsoft Office (Word, Outlook and Excel)
- Ability to work independently and as part of a team
- Reliable, proactive and flexible approach to work
- Professional appearance and excellent interpersonal skills
Desirable criteria
- Previous experience within a private healthcare, GP practice or hospital setting
- Experience using electronic patient record or appointment booking systems (e.g. Semble or similar)
- Experience managing office supplies and stock control
- Knowledge of GDPR and patient confidentiality requirements
- Experience handling private patient enquiries
- First Aid awareness
WHY JOIN US
- Private medical insurance
- Health cash plan
- Generous annual leave entitlement
- A supportive and collaborative working environment
- Opportunities for professional development and career progression
- Exposure to experienced consultants and healthcare professionals
- The opportunity to contribute to an ambitious and developing cardiology service
OUR VALUES
At The National Heart Clinic, we are committed to exceptional patient care, professionalism, integrity, collaboration, continuous improvement, dignity, and respect.
EQUALITY, DIVERSITY, AND INCLUSION
The National Heart Clinic is committed to an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from suitably qualified candidates and make recruitment decisions on the basis of role requirements, skills, experience, and evidence.
HOW TO APPLY
Please submit your curriculum vitae with a brief covering statement explaining how your experience meets the role requirements. Applications should be sent to the contact below by the published closing date.
Contact: Juan Xu, Head of Clinical Development and Training
Email: juan.xu@thenationalheartclinic.co.uk
Telephone: +44 7912 983219
Our locations: Harley Street: 69 Harley Street, London, W1G 8QW; Richmond: 15 King Street, Richmond, TW9 1ND
Reasonable adjustments: Please tell us when you apply if you require a reasonable adjustment during the recruitment process.
Receptionist and Office Coordinator in City of London employer: The National Heart Clinic
The National Heart Clinic is an exceptional employer located in the heart of Richmond, London, offering a supportive and collaborative work environment for sonographers. With a strong commitment to professional development, generous annual leave, and the opportunity to work alongside experienced consultants, employees can thrive while contributing to high-quality patient care in a private healthcare setting. Join us to be part of a team that values integrity, continuous improvement, and a patient-centered approach.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist and Office Coordinator in City of London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like The National Heart Clinic.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at The National Heart Clinic.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like The National Heart Clinic, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist and Office Coordinator in City of London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at The National Heart Clinic.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at The National Heart Clinic.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to The National Heart Clinic. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at The National Heart Clinic. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at The National Heart Clinic
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research The National Heart Clinic’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
