At a Glance
- Tasks: Lead the delivery of IT services and ensure exceptional support for staff at The National Gallery.
- Company: Join The National Gallery, a prestigious institution with a commitment to service excellence.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with collaboration across various departments and excellent career advancement potential.
- Why this job: Make a real impact by enhancing IT systems in a vibrant cultural environment.
- Qualifications: Experience in service delivery management and strong communication skills.
The predicted salary is between 49500 - 60500 £ per year.
The National Gallery is seeking a dynamic professional to lead the delivery of a responsive Information Systems Service Desk and ITSM platform, ensuring exceptional support for National Gallery employees and contractors across on-site and remote environments. This role is pivotal to maintaining the availability and reliability of user-facing IT systems, aligning them with the evolving needs of the business.
A strong emphasis is placed on service delivery excellence, driving continuous improvement through analysis of service call history, trends, and response rates. Insights from this data will shape resource allocation and inform enhancements to IT infrastructure, ensuring the National Gallery information systems continue to meet organisational requirements and deliver value.
The successful candidate will coordinate with various departments across the Gallery including the IS team, working closely with both technical and non-technical teams to provide a reliable, responsive, and proactive service experience. This is a hybrid role, with on-site presence required in line with business needs.
Service Delivery Manager employer: THE NATIONAL GALLERY
The National Gallery is an exceptional employer, offering a unique opportunity to work on transformative projects within a historic and culturally significant environment. With a strong commitment to employee growth, a collaborative work culture, and a focus on sustainability, you will be part of a team that values innovation and excellence in delivering high-quality public spaces. Join us to make a meaningful impact while enjoying the benefits of working in a prestigious institution dedicated to art and education.
