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- Tasks: Lead the management of membership and Supporters' House for a vibrant Gallery.
- Company: Join a prestigious Gallery dedicated to arts and culture.
- Benefits: Competitive salary, engaging work environment, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with a passion for arts and culture.
- Why this job: Make a real impact on member experiences and foster community engagement.
- Qualifications: Experience in managing memberships or customer-focused commercial products required.
The predicted salary is between 35000 - 45000 ÂŁ per year.
We are looking for a commercially minded and collaborative Membership & Supporters’ House Manager to lead the delivery and day‑to‑day management of the Gallery’s membership proposition and exclusive Supporters’ House within the Loyalty, Sales and Ticketed Experiences (LSTE) department.
You will be responsible for the end‑to‑end operation, optimisation and performance of the Gallery’s membership portfolio, overseeing the full lifecycle from acquisition through to renewal. Working closely with stakeholders across the organisation, you will continually evaluate and develop the membership offer to ensure it delivers outstanding value, seamless experiences and meaningful engagement for some of the Gallery’s most loyal audiences.
Alongside this, you will manage the daily operation of Supporters’ House, the Gallery’s private hospitality space for House Members, patrons, donors and corporate partners. You will work in close partnership with catering, events, guest experience and venue teams to deliver a premium, welcoming and consistently high‑quality experience, while also driving engagement, revenue and secondary spend through food, beverage and event programming.
We are seeking someone with proven experience managing memberships, loyalty programmes, hospitality environments or customer‑focused commercial products. A confident and engaging communicator, you will enjoy working with data, systems and stakeholders to improve performance, reduce friction and optimise the customer journey. You will bring strong organisational skills, commercial acumen and a positive, hands‑on approach, alongside an appreciation for arts, culture and the Gallery’s wider mission.
Membership & Supporters' House Manager employer: THE NATIONAL GALLERY
Contact Detail:
THE NATIONAL GALLERY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership & Supporters' House Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. We want you to show how your experience aligns with their mission, especially in areas like membership management and customer engagement. Tailor your responses to highlight your relevant skills!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. We suggest focusing on common questions related to managing memberships and hospitality environments, so you’re ready to impress when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that Membership & Supporters' House Manager role!
We think you need these skills to ace Membership & Supporters' House Manager
Some tips for your application 🫡
Show Your Passion for Memberships: When writing your application, let us see your enthusiasm for managing memberships and creating engaging experiences. Share any relevant experiences that highlight your love for connecting with audiences and enhancing their journey.
Be Data-Driven: We love a good number! If you've worked with data to improve membership performance or customer experiences, make sure to include that in your application. Show us how you’ve used insights to drive results and optimise processes.
Highlight Your Collaborative Spirit: Since this role involves working closely with various teams, emphasise your ability to collaborate effectively. Share examples of how you’ve partnered with others to deliver outstanding results, especially in hospitality or customer-focused environments.
Tailor Your Application: Make your application stand out by tailoring it specifically to the Membership & Supporters’ House Manager role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. And remember, apply through our website!
How to prepare for a job interview at THE NATIONAL GALLERY
✨Know Your Membership Inside Out
Before the interview, dive deep into the Gallery’s membership proposition. Understand the different tiers, benefits, and how they engage with members. This knowledge will show your genuine interest and help you discuss how you can enhance the membership experience.
✨Showcase Your Collaborative Spirit
Since the role involves working closely with various stakeholders, prepare examples of past collaborations. Think about times when you successfully partnered with teams to improve customer experiences or drive engagement. This will highlight your teamwork skills and adaptability.
✨Bring Data to the Table
As someone who enjoys working with data, be ready to discuss how you've used analytics in previous roles. Prepare to share specific metrics or outcomes that demonstrate your ability to optimise performance and enhance customer journeys. Numbers speak volumes!
✨Emphasise Your Passion for Arts and Culture
This role is not just about management; it’s about connecting with the Gallery’s mission. Be prepared to express your appreciation for arts and culture. Share any relevant experiences or insights that reflect your enthusiasm and how it aligns with the Gallery’s values.