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- Tasks: Lead the delivery of IT support services and enhance user experience for National Gallery staff.
- Company: Join the National Gallery, a prestigious institution dedicated to art and culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by improving IT services in a vibrant cultural environment.
- Qualifications: Experience in service delivery and strong communication skills are essential.
- Other info: Collaborate with diverse teams and drive continuous improvement in IT systems.
The predicted salary is between 36000 - 60000 £ per year.
The National Gallery is seeking a dynamic professional to lead the delivery of a responsive Information Systems Service Desk and ITSM platform, ensuring exceptional support for National Gallery employees and contractors across on-site and remote environments.
This role is pivotal to maintaining the availability and reliability of user-facing IT systems, aligning them with the evolving needs of the business. A strong emphasis is placed on service delivery excellence, driving continuous improvement through analysis of service call history, trends, and response rates. Insights from this data will shape resource allocation and inform enhancements to IT infrastructure, ensuring the National Gallery information systems continue to meet organisational requirements and deliver value.
The successful candidate will coordinate with various departments across the Gallery including the IS team, working closely with both technical and non-technical teams to provide a reliable, responsive, and proactive service experience. This is a hybrid role, with on-site presence required in line with business needs.
Service Delivery Manager in London employer: THE NATIONAL GALLERY
Contact Detail:
THE NATIONAL GALLERY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the National Gallery on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Service Delivery Manager.
✨Tip Number 2
Prepare for the interview by diving deep into the role's requirements. We should be ready to discuss how our past experiences align with their focus on service delivery excellence and continuous improvement. Bring examples that showcase our problem-solving skills!
✨Tip Number 3
Showcase our adaptability! Since this is a hybrid role, we need to highlight our experience in both on-site and remote environments. Let’s share how we've successfully managed teams and projects in various settings.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the National Gallery team.
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in IT service management and any relevant achievements that showcase your ability to deliver exceptional support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service delivery and how your skills align with the National Gallery's needs. Don’t forget to mention your experience with both technical and non-technical teams.
Showcase Your Analytical Skills: Since the role involves analysing service call history and trends, be sure to include examples of how you've used data to drive improvements in service delivery. This will show us that you can bring valuable insights to the team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at THE NATIONAL GALLERY
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Delivery Manager. Brush up on ITSM platforms and service desk operations, as well as how to analyse service call history and trends. Being able to discuss these topics confidently will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves coordinating with both technical and non-technical teams, it's crucial to demonstrate your ability to communicate effectively. Prepare examples of how you've successfully bridged gaps between different departments in the past, ensuring everyone is on the same page.
✨Emphasise Continuous Improvement
The National Gallery values service delivery excellence and continuous improvement. Be ready to discuss specific instances where you've driven improvements in service delivery or IT infrastructure. Highlight your analytical skills and how you've used data to inform decisions.
✨Be Ready for Hybrid Work Questions
As this is a hybrid role, expect questions about your experience working in both remote and on-site environments. Share how you've adapted your service delivery approach to meet the needs of users in different settings, and be prepared to discuss your strategies for maintaining team collaboration.
