Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the IT Service Desk and ensure top-notch service delivery across departments.
- Company: A prestigious cultural institution in the UK with a focus on excellence.
- Benefits: Dynamic work environment with hybrid flexibility and opportunities for growth.
- Why this job: Make a real difference in IT service delivery while working in a vibrant cultural setting.
- Qualifications: Experience in IT service management and strong collaboration skills.
- Other info: Join a team committed to continuous improvement and exceptional support.
The predicted salary is between 36000 - 60000 £ per year.
A renowned cultural institution in the UK is seeking a Service Delivery Manager to oversee the Information Systems Service Desk and ITSM platform. This role emphasizes service delivery excellence, requiring collaboration with various departments and a commitment to continuous improvement based on service insights.
The successful candidate will be responsible for maintaining the availability and reliability of IT systems, ensuring exceptional support for employees and contractors, and will work in a hybrid capacity with required on-site presence as needed. This full-time position offers a dynamic work environment.
Service Delivery Lead - ITSM & Service Desk (Hybrid) in London employer: THE NATIONAL GALLERY
Contact Detail:
THE NATIONAL GALLERY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead - ITSM & Service Desk (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Delivery Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since it's a renowned cultural institution. Be ready to discuss how your experience aligns with their commitment to service delivery excellence and continuous improvement.
✨Tip Number 3
Showcase your problem-solving skills! In the interview, share specific examples of how you've maintained IT system reliability and provided exceptional support in previous roles. This will demonstrate your capability to handle the responsibilities of the position.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the Service Delivery Lead position. Plus, it shows your enthusiasm for joining our team and being part of a dynamic work environment.
We think you need these skills to ace Service Delivery Lead - ITSM & Service Desk (Hybrid) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Lead. Highlight your experience with ITSM and service desk management, and don’t forget to showcase any relevant achievements that demonstrate your commitment to service delivery excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with the needs of the cultural institution. Be sure to mention your collaborative spirit and dedication to continuous improvement.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in service delivery before. We love seeing candidates who can think on their feet and come up with innovative solutions to improve IT systems and support.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at THE NATIONAL GALLERY
✨Know Your ITSM Inside Out
Make sure you brush up on your knowledge of IT Service Management (ITSM) principles and practices. Familiarise yourself with the specific tools and platforms the institution uses, as well as any recent trends in service delivery. This will show that you're not just a candidate, but someone who genuinely understands the field.
✨Showcase Your Collaboration Skills
Since this role involves working with various departments, be prepared to discuss examples of how you've successfully collaborated in the past. Think about specific projects where teamwork was key, and be ready to explain your role and the outcomes. This will demonstrate your ability to work effectively in a hybrid environment.
✨Emphasise Continuous Improvement
The job description highlights a commitment to continuous improvement based on service insights. Come prepared with examples of how you've implemented changes or improvements in previous roles. Discuss the impact these changes had on service delivery and how you measured success.
✨Prepare Questions About the Role
Interviews are a two-way street, so think of insightful questions to ask about the role and the institution. Inquire about their current challenges in service delivery or how they measure success in the ITSM platform. This shows your interest and helps you gauge if the role is the right fit for you.
