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- Tasks: Lead the management of membership and Supporters' House for an engaging gallery experience.
- Company: A vibrant gallery dedicated to arts and culture, fostering community engagement.
- Benefits: Competitive salary, creative environment, and opportunities for professional growth.
- Other info: Join a passionate team and contribute to a thriving cultural space.
- Why this job: Make a real impact on member experiences and engage with art lovers daily.
- Qualifications: Experience in managing memberships or customer-focused commercial products is essential.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a commercially minded and collaborative Membership & Supporters’ House Manager to lead the delivery and day‑to‑day management of the Gallery’s membership proposition and exclusive Supporters’ House within the Loyalty, Sales and Ticketed Experiences (LSTE) department.
You will be responsible for the end‑to‑end operation, optimisation and performance of the Gallery’s membership portfolio, overseeing the full lifecycle from acquisition through to renewal. Working closely with stakeholders across the organisation, you will continually evaluate and develop the membership offer to ensure it delivers outstanding value, seamless experiences and meaningful engagement for some of the Gallery’s most loyal audiences.
Alongside this, you will manage the daily operation of Supporters’ House, the Gallery’s private hospitality space for House Members, patrons, donors and corporate partners. You will work in close partnership with catering, events, guest experience and venue teams to deliver a premium, welcoming and consistently high‑quality experience, while also driving engagement, revenue and secondary spend through food, beverage and event programming.
We are seeking someone with proven experience managing memberships, loyalty programmes, hospitality environments or customer‑focused commercial products. A confident and engaging communicator, you will enjoy working with data, systems and stakeholders to improve performance, reduce friction and optimise the customer journey. You will bring strong organisational skills, commercial acumen and a positive, hands‑on approach, alongside an appreciation for arts, culture and the Gallery’s wider mission.
Membership & Supporters' House Manager in London employer: THE NATIONAL GALLERY
Contact Detail:
THE NATIONAL GALLERY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership & Supporters' House Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the organisation and its membership programmes. We want you to show off your knowledge about their offerings and how you can enhance them. Tailor your responses to highlight your experience in managing memberships and hospitality environments.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. We suggest focusing on your communication skills, as being an engaging communicator is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and enthusiastic about joining our team.
We think you need these skills to ace Membership & Supporters' House Manager in London
Some tips for your application 🫡
Show Your Passion for Arts and Culture: When writing your application, let your love for arts and culture shine through! We want to see how your interests align with our mission. Share any relevant experiences or projects that highlight your enthusiasm.
Highlight Your Commercial Mindset: Make sure to emphasise your commercial acumen in your application. We’re looking for someone who can manage memberships and drive revenue, so include examples of how you've successfully done this in the past.
Be Collaborative: Since this role involves working closely with various stakeholders, showcase your collaborative spirit. Mention any teamwork experiences where you’ve worked with different departments to achieve a common goal.
Tailor Your Application: Don’t forget to tailor your application specifically for us! Use the job description as a guide and make sure to address how your skills and experiences match what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at THE NATIONAL GALLERY
✨Know Your Membership Inside Out
Make sure you thoroughly understand the Gallery’s membership proposition. Familiarise yourself with the benefits, target audience, and any recent changes. This will help you demonstrate your commercial mindset and show that you're genuinely interested in enhancing the member experience.
✨Showcase Your Collaborative Spirit
Since the role involves working closely with various stakeholders, be prepared to discuss examples of successful collaborations from your past. Highlight how you’ve worked with different teams to achieve common goals, especially in hospitality or customer-focused environments.
✨Data-Driven Decision Making
Brush up on your data analysis skills! Be ready to talk about how you've used data to optimise membership programmes or improve customer journeys. Mention specific metrics you’ve tracked and how they influenced your decisions in previous roles.
✨Passion for Arts and Culture
Express your enthusiasm for the arts and culture sector. Research the Gallery’s mission and current exhibitions, and be prepared to discuss how your values align with theirs. This will show that you’re not just looking for a job, but that you’re genuinely invested in their work.