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For Companies At a Glance
- Tasks: Lead the IT Service Desk and ensure top-notch service delivery across departments.
- Company: A prestigious cultural institution in the UK with a focus on excellence.
- Benefits: Dynamic work environment with hybrid flexibility and opportunities for growth.
- Why this job: Make a real difference in IT service delivery while working in a vibrant cultural setting.
- Qualifications: Experience in IT service management and strong collaboration skills.
- Other info: Join a team committed to continuous improvement and exceptional support.
The predicted salary is between 36000 - 60000 £ per year.
A renowned cultural institution in the UK is seeking a Service Delivery Manager to oversee the Information Systems Service Desk and ITSM platform. This role emphasizes service delivery excellence, requiring collaboration with various departments and a commitment to continuous improvement based on service insights.
The successful candidate will be responsible for maintaining the availability and reliability of IT systems, ensuring exceptional support for employees and contractors, and will work in a hybrid capacity with required on-site presence as needed. This full-time position offers a dynamic work environment.
Service Delivery Lead - ITSM & Service Desk (Hybrid) in England employer: THE NATIONAL GALLERY
Contact Detail:
THE NATIONAL GALLERY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead - ITSM & Service Desk (Hybrid) in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Delivery Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company culture and their ITSM practices. Tailor your responses to show how your experience aligns with their commitment to service delivery excellence. We want to see you shine!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! In the interview, share specific examples of how you've improved service delivery in past roles. This will demonstrate your ability to drive continuous improvement, which is key for this position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Service Delivery Lead role!
We think you need these skills to ace Service Delivery Lead - ITSM & Service Desk (Hybrid) in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Lead. Highlight your experience with ITSM and service desk management, and don’t forget to showcase any collaboration with different departments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service delivery excellence and how your skills align with our commitment to continuous improvement.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to maintain IT system reliability and provide exceptional support. Numbers and outcomes can really make your application stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at THE NATIONAL GALLERY
✨Know Your ITSM Inside Out
Make sure you brush up on your knowledge of IT Service Management (ITSM) principles and practices. Familiarise yourself with the specific tools and platforms the institution uses, as well as any recent trends in service delivery. This will show that you're not just a candidate, but someone who is genuinely interested in the role.
✨Showcase Your Collaboration Skills
Since this role involves working with various departments, be prepared to discuss examples of how you've successfully collaborated in the past. Think about specific projects where teamwork was key, and be ready to explain your role and the outcomes. This will demonstrate your ability to work effectively in a hybrid environment.
✨Emphasise Continuous Improvement
Highlight your commitment to continuous improvement by sharing instances where you've implemented changes based on service insights. Discuss how you measure success and adapt strategies to enhance service delivery. This will resonate well with the institution's focus on excellence.
✨Prepare Questions That Matter
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the current challenges the service desk faces or how they measure success in service delivery. This shows your proactive approach and genuine interest in contributing to their goals.
