At a Glance
- Tasks: Lead the planning and execution of VIP hospitality for NFL international events.
- Company: Join a dynamic team supporting the NFL's global hospitality initiatives.
- Benefits: Comprehensive benefits, extensive travel opportunities, and a vibrant work culture.
- Other info: Flexible hours, including evenings and weekends, with a focus on teamwork and excellence.
- Why this job: Create unforgettable experiences for NFL fans and partners while working in a fast-paced environment.
- Qualifications: 5+ years in sports/events, strong communication skills, and a passion for customer service.
The predicted salary is between 37800 - 46200 £ per year.
The Manager, Hospitality (UK) will play a key role in the planning, delivery, and execution of NFL Premium and VIP Hospitality programs for the NFL's international games and events. This individual will oversee guest experiences, ensuring best-in-class service for NFL partners, clients, and fans while helping deliver exceptional hospitality experiences that reflect the NFL brand. Working closely with internal stakeholders and external partners, the Hospitality Manager will lead and support hospitality initiatives before, during, and after international events throughout the year.
The role requires strong organizational, project management, and communication skills, along with the ability to manage multiple priorities in a fast-paced environment. The successful candidate will be proactive, detail-oriented, and solutions-focused, with a passion for creating memorable experiences and a willingness to go above and beyond to deliver outstanding results.
Key Responsibilities:
- Design and planning of all hospitality areas including suites, shared spaces, and NFL VIP for international games
- Manage sales and event agencies to deliver a high-end hospitality program
- Work collaboratively with participating teams in their hospitality delivery
- Assist in the branding and design for all hospitality and customer facing areas
- Conduit between contractors and NFL Creative
- Day-to-day lead for stadium catering; assist in the creation of menus for GA/Hospitality areas
- May include external events
- Entertainment programming
- Cross department guest list management alongside NFL Ticketing and Global Hospitality sales team
- Working closely with the NFL’s Elite Service, management of internal clients, teams, NFL Executives and team ownership
- Support in the execution of and delivery of the NFL international games
- Lead or support in external partner events throughout the year
Technical Experience and Role Requirements:
- Minimum of 5 years’ working within sports and event industry
- Working within stadiums is highly desired
- Experience in managing and executing multiple events
- Outstanding stakeholder management
- Excellent time management, problem solving and organisational skills
- Proficiency in MD Office (PPT, Word, Excel etc.) and excellent email management skill required
- Strong communication, interpersonal, and conflict resolution skills
- Ability to handle multiple tasks simultaneously and work well under pressure to meet deadlines
- Proactive mindset and professional manner to align with business objectives, customer expectations and brand values
- Proficiency in English required, other languages encouraged
- Awareness of cultural differences and inclusion
- Willingness and availability to travel to local and international games (primarily Europe)
Personal Attributes:
- A genuine passion for delivering exceptional customer service and experiences
- Excellent attention to detail
- Willingness to travel, work long hours and weekends when required
- Interest in sports recommended
Terms / Expected Hours of Work:
- Requires extensive travel to event locations across the UK and Europe.
- Requires flexibility to work evenings, weekends and holidays, particularly during event and game weeks.
Benefits Information: To learn more about our comprehensive benefits offerings, please visit: NFL BENEFITS. At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered. NO RELOCATION ASSISTANCE WILL BE PROVIDED.
The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.
WHO WE ARE: NFL Core Values:
- Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.
- Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through.
- Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.
- Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.
NFL Leadership Attributes:
- Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.
- Execute: We take action with precision, delivering results that drive our goals forward.
- Inspire: We motivate others through vision, energy, and a commitment to excellence.
- Live Our Values: We embody our core principles in every decision and action.
- Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.
- Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact.
WHO YOU ARE: Talent Attributes:
- What we expect for our employees:
- Embody an enthusiastic, proactive can-do attitude
- Embrace grit, free from ego or entitlement
- Excel as a relationship builder, with the ability to influence
- Eager learner, driven by passion rather than just ambition
- Encompasses an incredible work ethic with an agile mindset
Manager, Hospitality (UK-External Agency Position) in London employer: The National Football League
As a Manager in Hospitality with the NFL's third-party agency partner, you will be part of a dynamic team dedicated to delivering exceptional experiences for fans and partners alike. The company fosters a collaborative work culture that values respect, integrity, and inclusivity, providing ample opportunities for professional growth and development within the exciting sports and events industry. With a focus on high standards and a commitment to excellence, this role offers a unique chance to contribute to memorable international events while enjoying comprehensive benefits and a supportive environment.
Contact Details:
The National Football League Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Hospitality (UK-External Agency Position) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The National Football League. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The National Football League
Don't be shy about reaching out to The National Football League directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Manager, Hospitality (UK-External Agency Position) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The National Football League and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The National Football League
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
