At a Glance
- Tasks: Lead flood support services and manage a professional helpline for communities at risk.
- Company: Join the National Flood Forum, a charity dedicated to empowering flood-affected communities.
- Benefits: Enjoy 30 days annual leave, a birthday day off, and professional development opportunities.
- Other info: Significant travel required; early applications encouraged as the role may close early.
- Why this job: Make a real difference in communities while working in a dynamic, hybrid environment.
- Qualifications: Experience in project management, staff management, and a passion for community support.
The National Flood Forum (NFF) is seeking a dynamic, motivated individual for the role of Head of Flood Support – Hybrid with significant travel in the UK. This is an exciting opportunity for someone passionate about working with communities, especially those at risk of flooding. This role is to support our Flood Support Work, encompassing the delivery of a professional Helpline and community-based Flood Recovery activity.
Key Details:
- Location: Home-based / Hybrid with significant travel, overnight stays and occasional weekend work.
- Hours: Full-time, 37.5 hours per week
- Salary: £42,230.00 travel expenses covered
- Contract: Permanent
- Benefits: 30 days annual leave including bank holidays, a day off for your birthday, auto-enrolment pension scheme, learning and development opportunities.
- Closing Date: 24th June 2026. Early application is encouraged as the position may close earlier if sufficient applications are received.
About the National Flood Forum:
The National Flood Forum is a national charity founded by those affected by flooding, working to support and represent individuals and communities at risk. The organization focuses on empowering flood-affected communities to recover and improve flood resilience. The NFF encourages applications from individuals with lived experience of flooding, and from diverse backgrounds.
Role Overview:
This role is a member of the organisation’s management team and has responsibility for the delivery of our flood support work. The postholder will lead the delivery of a professional helpline service and oversee reactive and proactive flood support services to communities and businesses.
Key Responsibilities:
- Flood Support: Lead and manage high-quality proactive and reactive Flood Support Services for communities and businesses at risk of, and impacted by, flooding, including helpline & recovery services and management of the flood support vehicle. Ensure service quality through performance management, maintaining service consistency, maximising strategic impact, championing best practice, and delivering against objectives.
- Stakeholder relationships: Develop and maintain key partnerships with Risk Management authorities (RMAs) and other stakeholders. Act as senior engagement lead, providing a clear escalation route and positioning National Flood Forum as a trusted, informed critical friend for flooded communities.
- Research and Evidence: Oversee flood support research, collecting and evaluating evidence to strengthen advocacy. Provide insight to support policy and practice influence.
- Income: Identify, scope, and lead the development of high-quality engagement contracts, working with teams and management to prioritise and secure income.
- Political and Fundraising support: Provide data, case studies, and research to support political engagement and fundraising. Attend relevant meetings.
- People Management: Manage a matrix team, fostering collaboration, motivation, and development. Mentor team members and ensure skills and competence are maintained to achieve high performance.
All activities are expected to be carried out in line with policies, procedures and relevant regulations and legislation, respecting the organisation’s values and behaviours. This profile is not an exhaustive list of duties and other activities may need to be carried out requiring similar skill levels.
Experience and Qualifications required:
- Empathetic: Understand the challenges faced by those at risk of flooding and help to work with communities and agencies to provide practical solutions.
- Organized and Flexible: Proven experience working to deadlines and prioritising workloads. Able to self-motivate and work in isolation or as part of a small team.
- Projects: Comprehensive experience of managing projects including able to analyse, diagnose problems through to implementing effective solutions.
- Communication: Able to stay calm and constructive in challenging situations.
- Knowledge: Working knowledge of relevant regulations, legislation and current practice.
- Staff management: Have previously directly managed staff.
- Qualifications: BTEC or NVQ4 or relevant experience in one or more relevant subjects e.g. environmental science, development, engagement.
- Full driving licence: Be a resident of the UK.
Head of Flood Support employer: The National Flood Forum
The National Flood Forum is an exceptional employer dedicated to empowering communities at risk of flooding, offering a supportive and collaborative work culture. With a focus on employee growth through learning and development opportunities, generous benefits including 30 days of annual leave, and the chance to make a meaningful impact in flood-affected areas, this hybrid role provides a unique opportunity for passionate individuals to thrive while making a difference across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Flood Support
✨Tip Number 1
Network like a pro! Reach out to people in the flood support sector, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the National Flood Forum and understanding their mission. Be ready to discuss how your experience aligns with their goals, especially in supporting communities affected by flooding.
✨Tip Number 3
Showcase your empathy and problem-solving skills during interviews. Share specific examples of how you've helped communities or managed projects effectively, as these qualities are crucial for the Head of Flood Support role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, early applications are encouraged, so get your CV in before the deadline!
We think you need these skills to ace Head of Flood Support
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for supporting communities at risk of flooding shine through. We want to see that you genuinely care about making a difference and have a strong connection to the mission of the National Flood Forum.
Tailor Your Experience:Make sure to highlight your relevant experience in flood support or community engagement. We’re looking for specific examples that demonstrate your skills in managing projects and working with diverse groups, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand why you’re the right fit for the role.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as the position may close sooner if we receive enough interest. Head over to our website and get your application in!
How to prepare for a job interview at The National Flood Forum
✨Know Your Flood Support Inside Out
Before the interview, dive deep into the National Flood Forum's mission and values. Understand their flood support services and how they empower communities. This knowledge will help you demonstrate your passion and alignment with their goals.
✨Showcase Your Empathy
As a Head of Flood Support, empathy is key. Prepare examples from your past experiences where you've successfully supported individuals or communities in crisis. Highlight how you approached these situations with understanding and practical solutions.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational abilities. Be ready to discuss how you've managed projects, prioritised tasks, and met deadlines in previous roles. Use specific examples to illustrate your flexibility and self-motivation.
✨Engage with Stakeholders
Since building relationships with stakeholders is crucial, think about times when you've successfully collaborated with various parties. Prepare to discuss how you would approach developing partnerships with Risk Management Authorities and other stakeholders in this role.
