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- Tasks: Manage complex customer complaints and conduct thorough investigations.
- Company: Leading general insurance provider with a focus on customer satisfaction.
- Benefits: Hybrid working arrangement, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference by resolving escalated complaints and improving customer experiences.
- Qualifications: Experience in escalated complaint handling and strong critical thinking skills.
- Other info: Join a dynamic team and contribute to an evolving complaints function.
The predicted salary is between 36000 - 60000 £ per year.
A leading general insurance provider is seeking a specialist to manage complex customer complaints in Stratford-upon-Avon. This role involves conducting thorough investigations, ensuring compliance with FCA regulations, and collaborating with various stakeholders to prevent future issues.
The ideal candidate should have experience in escalated complaint handling, strong critical thinking skills, and be effective under pressure, contributing positively to an evolving complaints function. A hybrid working arrangement is offered.
Senior Escalated Complaints Specialist - Hybrid in Stratford-upon-Avon employer: The National Farmers Union Mutual Insurance Society Limited
Contact Detail:
The National Farmers Union Mutual Insurance Society Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Escalated Complaints Specialist - Hybrid in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and the complaints process, plus it might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on FCA regulations and complaint handling techniques. We want to show that we’re not just familiar with the basics but can also think critically under pressure. Practice answering scenario-based questions to nail that part!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express our appreciation. It keeps us on their radar and shows that we’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can tailor our application to highlight our experience in escalated complaint handling and critical thinking skills.
We think you need these skills to ace Senior Escalated Complaints Specialist - Hybrid in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in escalated complaint handling. We want to see how you've tackled complex issues before, so don’t hold back on those examples!
Showcase Your Skills: In your cover letter, emphasise your critical thinking skills and how you thrive under pressure. We’re looking for someone who can keep their cool while managing tricky situations.
Be Specific: When discussing your past experiences, be specific about the outcomes of your investigations. We love numbers and results, so if you improved customer satisfaction or reduced complaint resolution time, let us know!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role in Stratford-upon-Avon.
How to prepare for a job interview at The National Farmers Union Mutual Insurance Society Limited
✨Know Your Complaints Inside Out
Make sure you’re well-versed in the common types of escalated complaints within the insurance sector. Familiarise yourself with FCA regulations and be ready to discuss how you've handled similar situations in the past.
✨Showcase Your Critical Thinking Skills
Prepare examples that highlight your critical thinking abilities. Think about times when you had to analyse complex information or make quick decisions under pressure, and be ready to share these stories during the interview.
✨Collaboration is Key
Since this role involves working with various stakeholders, be prepared to discuss your experience in collaboration. Think of specific instances where you worked with different teams to resolve issues and how that contributed to a positive outcome.
✨Embrace the Hybrid Model
As this position offers a hybrid working arrangement, be ready to talk about how you manage your time and productivity in both remote and office settings. Share any strategies you use to stay organised and effective in a flexible work environment.
