Digital Delivery Lead in Stratford-upon-Avon

We have a fantastic opportunity for a Digital Delivery Lead to support the delivery of NFU Mutual's Digital Customer Strategy roadmap and ongoing change activity across our digital channels including websites, online accounts, self-service journeys, and future apps. Working closely with the Digital Delivery Manager, you'll help ensure that governance, processes, documentation, budget management, and reporting are introduced and then maintained to high standards. You'll coordinate demand management across digital workstreams, track delivery progress, and provide insight to stakeholders on performance and budget status. You'll also work with third-party suppliers to manage finance and change activities, ensuring efficient operations across licences, contracts, and invoicing. As part of the wider digital team, you'll support the administration of the Group Digital budget and help maintain programme controls, including risks, issues, and dependencies. You'll play a key role in organising meetings and workshops, supporting audits and assurance reviews, and helping the team deliver an excellent customer experience. This is a great opportunity for someone with experience in digital or IT change programmes who's looking to grow their delivery expertise in a collaborative and fast-paced environment.

Key Responsibilities

• Support the delivery of NFU Mutual's Digital Strategy.
• Coordinate change across digital channels.
• Champion governance, reporting, and supplier collaboration.

Qualifications

• Experience supporting digital, IT, or large-scale business change programmes.
• Familiarity with project management tools such as Microsoft DevOps.
• Proven ability to support large budgets.
• Strong interpersonal skills and stakeholder engagement experience.
• Knowledge of change management best practice and continuous improvement.
• Ability to manage multiple priorities under pressure.
• Experience supporting programme delivery, reporting, and governance processes.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

• Salary up to £52,000 dependent on experience.
• Annual bonus (up to 17.5% of salary).
• Contributory pension scheme, up to 20%, including your 8% contribution.
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme.
• A Family Friendly policy that helps you balance your work and family responsibilities.
• Access to savings at High Street brands, travel and supermarkets.
• £20 contribution to a monthly gym membership - subject to T&Cs.
• Health and wellbeing plan - cashback for dentist, opticians, physio and more.
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance.
• Employee Volunteering - volunteer in the community for one day each year.
• Unlimited access to Refer a Friend £500 bonus scheme.
• Life Assurance cover of 4 x salary.
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility.