Commercial Services Administrator in Stratford-upon-Avon

About Us

We are one of the UK's leading general insurance and financial services organisations, and for over 110 years we have put our customers at the heart of everything we do. Our people are just as important to us, so we are proud to be recognised as "a great place to work". Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We have also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 – and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform. Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of "Best midsize employers to grow your career in the UK", and we have been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we are successful now and in the future.

Working at NFU Mutual

This role is based in our Tiddington Head Office, just outside Stratford-upon-Avon. However, we understand how important a positive work-life balance is to you, so we offer great facilities when you want to be in an office environment and support to work 60% of your hours from home. To help you give your best in the office and at home, we are open to discussing what this might look like for you.

Role Summary

An excellent entry-level opportunity to build a career in procurement and commercial services.

Responsibilities

• We are seeking an Administrator to join us in a newly created role within the Commercial Services Team.
• This role sits within our Procurement team and plays a key part in supporting colleagues across the business and external suppliers.
• Hybrid role with flexibility to work around 60 percent of your hours from home.
• Provide first point of contact support for commercial and procurement-related queries.
• Act as a central point of contact to help people understand and follow commercial processes while ensuring requests are handled efficiently and accurately.
• Support the team with a range of administrative activities, including managing shared inbox queries, completing supplier checks, supporting tender, onboarding activity and supplier relationship management and maintaining clear and accurate records.
• Working closely with colleagues across Commercial Services, Legal, Finance and the wider business, help ensure our commercial activities are well-coordinated, compliant, and deliver a positive experience for everyone involved.
• Receive structured training and ongoing development, with exposure to wider commercial and procurement activity, and opportunities to grow your skills and explore future career pathways within the business.

Qualifications

• Experience working in an administrative or support-focused role.
• A strong customer-focused mindset, with confidence handling queries and seeing tasks through to completion.
• Good working knowledge of Microsoft Office, including Excel; you are able to manipulate and filter data, using functions such as Pivot tables, VLOOKUPS, etc.
• Confident and clear written and verbal communication skills, with the ability to work with a range of stakeholders.
• A proactive and organised approach, eager to learn and develop your skills, with attention to detail and accountability for your work.
• An interested or basic understanding of procurement would be desirable, but we will teach you everything you need to know, regardless of your foundational knowledge.

Commitment to Diversity and Inclusion

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We are proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary from £25,000 - £28,000, depending on experience
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility