At a Glance
- Tasks: Protect genuine customers by managing suspicious third-party claims and sharing insights with your team.
- Company: Join NFU Mutual, a supportive and inclusive workplace focused on combating fraud.
- Benefits: Up to £38,000 salary, 10% annual bonus, generous leave, and gym membership contribution.
- Other info: Hybrid working model with a focus on continuous improvement and team support.
- Why this job: Make a meaningful impact while developing your expertise in a collaborative environment.
- Qualifications: Experience in insurance fraud claims handling and strong investigative skills required.
The predicted salary is between 38000 - 38000 £ per year.
Make a meaningful impact by protecting genuine customers and claimants while managing suspicious third-party claims in line with our Counter Fraud Strategy. Join a collaborative, supportive counter-fraud community where you'll share insights, coach others and continue developing your expertise.
Hybrid working: 80% home / 20% office, aligned to our Bristol or York Regional Service Centre. Protect what matters and make a meaningful impact in a collaborative team focused on delivering fair, effective outcomes, while helping combat fraud.
In this role, you'll manage a portfolio of suspicious third-party injury claims, applying strong claims handling expertise alongside investigation strategies, relevant legislation/case law and counter-fraud systems and intelligence to progress claims confidently and reach balanced decisions. You'll build strong relationships with internal colleagues, external stakeholders and the NFU Mutual agency network, communicating clearly to keep all parties appropriately informed, while also coaching and sharing insight to uplift fraud awareness across the wider team.
As a Third Party Claims Handler, you'll manage a varied portfolio of third party claims across all Injury lines of business, delivering timely and fair outcomes in line with NFU Mutual's Claims Philosophy, regulatory standards and your delegated authority. You’ll balance high-quality service with careful indemnity spend, ensuring claimants and customers experience clarity, fairness and professionalism throughout.
A key part of the role involves supporting wider fraud awareness. You’ll share insights, coach others, help raise fraud detection standards and contribute to one-off projects where needed. You're someone who communicates with clarity, empathy and confidence and is skilled at navigating complex conversations whether you're dealing with a claimant, a solicitor or a colleague.
Naturally inquisitive, you ask the right questions, explore the detail and use sound judgement to form fair, well-reasoned decisions. You stay adaptable when priorities shift, maintaining focus on delivering the correct outcomes for claimants. Collaboration comes naturally to you, and you build strong working relationships with a wide range of stakeholders.
Your strong organisational skills help you manage a busy, varied caseload, and you're confident prioritising effectively while keeping your communication open and proactive. With a strong customer focus, you balance empathy with commercial awareness and regulatory understanding. You're comfortable presenting technical information in a clear, accessible way, whether you're explaining your reasoning, coaching others or supporting the uplift of fraud awareness across the wider team.
Your proactive mindset and commitment to high-quality service help create a supportive and continually improving team culture.
Qualifications
- An experienced Insurance Fraud Claims Handler, with evidence of effective management of a portfolio of suspicious Injury Claims
- A good understanding of end to end insurance claims processes
- Sound decision making in the processing of those claims, through to closure
- Strong investigative skills within the insurance third party claims area
- An up to date knowledge of FCA regulatory landscape
Equal Opportunity and Inclusive Workplace
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We’re proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
- Salary Up to £38,000 + 10% annual bonus + benefits
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership - subject to T
Counter Fraud Third Party Claims Handler employer: The National Farmers Union Mutual Insurance Society Limited
At NFU Mutual, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that empowers our employees to make a meaningful impact in the fight against fraud. With a hybrid working model based in Bristol or York, we provide ample opportunities for professional growth, competitive benefits including a generous pension scheme and annual bonus, and a commitment to inclusivity that values diverse perspectives. Join us to be part of a team that prioritises fairness, clarity, and high-quality service while fostering a positive environment for personal and professional development.
Contact Details:
The National Farmers Union Mutual Insurance Society Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Counter Fraud Third Party Claims Handler
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like The National Farmers Union Mutual Insurance Society Limited). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like The National Farmers Union Mutual Insurance Society Limited. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Counter Fraud Third Party Claims Handler
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at The National Farmers Union Mutual Insurance Society Limited.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at The National Farmers Union Mutual Insurance Society Limited. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at The National Farmers Union Mutual Insurance Society Limited
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at The National Farmers Union Mutual Insurance Society Limited to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at The National Farmers Union Mutual Insurance Society Limited, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding The National Farmers Union Mutual Insurance Society Limited's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
