At a Glance
- Tasks: Support customers and colleagues while delivering outstanding service and identifying new business opportunities.
- Company: Join NFU Mutual, a top-rated insurance and financial services provider with a strong employee culture.
- Benefits: Competitive salary, annual bonus, generous leave, gym contributions, and health benefits.
- Other info: Inclusive workplace with opportunities for growth and community volunteering.
- Why this job: Kickstart your career in insurance with full training and a clear development pathway.
- Qualifications: Customer service experience and a passion for helping others are essential.
The predicted salary is between 27000 - 33000 £ per year.
A pivotal role supporting customers and colleagues while shaping service quality and standards. Clear development pathway with full training, coaching responsibilities and professional learning. Fully onsite for initial training and onboarding. We're a team that puts our customers at the heart of everything we do. It's what we've built our reputation on. We're all about warm personalities, quality conversations and a customer‑first attitude.
Key Responsibilities:
- Deliver outstanding customer experiences at our customer counter, over the phone, and via email.
- Support the smooth and compliant operation of the branch.
- Act as a trusted point of contact for new and existing customers, and a source of guidance for colleagues.
- Combine technical knowledge, customer insight and leadership behaviours to make a meaningful impact every day.
- Identify new business opportunities to support you to hit your targets.
- Onboard new customers, respond to queries, update customer details on our internal systems, conduct renewal discussions and mid‑term adjustments.
- Support customers with Motor and Personal lines insurance products.
- Learn about and promote our Financial Services products.
- Cross‑sell our varied product range to give our customers a service that truly suits their needs whilst maximising sales opportunities.
- Engage with a range of internal stakeholders within the Branch, and across the broader company.
Qualifications & Requirements:
- The ability to work towards and achieve sales targets and KPI's.
- Previous customer service experience - essential.
- High levels of attention to detail to support you whilst completing administrative tasks.
- Effective time management skills, able to juggle the different priorities and deadlines coming your way.
- Previous experience or exposure to Insurance, Financial services, or a regulatory environment would be advantageous.
About NFU Mutual:
We're one of the UK's leading general insurance and financial services organisations, and for over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us, so we're proud to be recognised as "a great place to work". We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution.
Benefits and Rewards:
- Salary: £27,000 - £33,000, depending on experience.
- Annual bonus (up to 10% of salary).
- Contributory pension scheme, up to 20%, including your 8% contribution.
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme.
- A Family Friendly policy that helps you balance your work and family responsibilities.
- Access to savings at High Street brands, travel and supermarkets.
- £20 contribution to a monthly gym membership - subject to T&Cs.
- Health and wellbeing plan - cashback for dentist, opticians, physio and more.
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance.
- Employee Volunteering - volunteer in the community for one day each year.
- Unlimited access to Refer a Friend £500 bonus scheme.
- Life Assurance cover of 4 x salary.
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
- Salary sacrifice employee car scheme - subject to eligibility.
Customer Adviser in Cobham employer: The National Farmers Union Mutual Insurance Society Limited
At NFU Mutual, we pride ourselves on being a leading employer in the insurance and financial services sector, offering a supportive and empowering culture that prioritises employee growth and development. Our Cobham Agency is dedicated to providing exceptional customer service while fostering a collaborative environment where every team member can thrive. With comprehensive training, competitive benefits, and a commitment to inclusivity, we ensure our employees feel valued and inspired to make a meaningful impact in their careers.
Contact Details:
The National Farmers Union Mutual Insurance Society Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adviser in Cobham
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
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We think you need these skills to ace Customer Adviser in Cobham
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at The National Farmers Union Mutual Insurance Society Limited.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at The National Farmers Union Mutual Insurance Society Limited. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at The National Farmers Union Mutual Insurance Society Limited
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at The National Farmers Union Mutual Insurance Society Limited to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at The National Farmers Union Mutual Insurance Society Limited, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding The National Farmers Union Mutual Insurance Society Limited's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
