At a Glance
- Tasks: Lead a dynamic team in a high-performing insurance branch, driving growth and exceptional customer service.
- Company: Join NFU Mutual, a top-rated employer with a strong commitment to employee wellbeing.
- Benefits: Enjoy a competitive salary, annual bonus, generous leave, and health benefits.
- Other info: Embrace a supportive culture that values diversity and offers career growth opportunities.
- Why this job: Shape the future of a leading branch while making a real impact on clients' lives.
- Qualifications: Proven leadership in sales and customer service, with experience in High Net Worth insurance.
The predicted salary is between 90000 - 110000 £ per year.
About the role
- Lead a specialist High Net Worth insurance branch, driving profitable growth in one of the UK's strongest private client markets.
- Inspire, coach and develop a high-performing team, creating a culture focused on exceptional customer and commercial outcomes.
- Build trusted relationships with High Net Worth customers and professional introducers, strengthening our presence across Surrey, London and the surrounding market.
Lead a specialist High Net Worth insurance branch in one of the UK's strongest private client markets.
We're looking for an inspiring and commercially minded Branch Manager to lead our specialist High Net Worth (HNW) insurance operation in Cobham.
This is an opportunity to shape a high-performing branch, deliver sustained and profitable growth, and ensure every customer receives a personal, attentive and expert service.
You'll combine confident people leadership with a strong sales focus and a passion for outstanding customer outcomes.
Working with an experienced team, you'll build capability, strengthen relationships with customers and introducers, and grow our presence across Surrey, London and the surrounding HNW market.
Role Overview
As Branch Manager, you'll take ownership of the branch's people, sales, service and operational performance.
You'll set a clear direction, translate business ambitions into practical plans and create an inclusive, energetic environment where colleagues can perform at their best.
- What you'll be doing
- Lead, coach and develop a specialist team, setting clear expectations and building capability through regular feedback and support.
- Own the branch business plan, sales strategy and performance objectives, using data and market insight to drive profitable growth.
- Create a strong new‑business culture, maintaining disciplined pipelines and improving lead generation, conversion and retention.
- Build trusted relationships with HNW customers, professional introducers and local networks, representing the branch confidently in the market.
- Champion outstanding customer service, ensuring complex needs are understood and customers receive a responsive, tailored and consistent experience.
- Oversee branch operations, financial performance, risk controls and regulatory compliance.
- Work collaboratively with underwriting, claims, marketing and other internal specialists to deliver the right outcomes for customers.
- Promote continuous improvement, identifying opportunities to simplify processes, strengthen service and increase team productivity.
You'll be a credible, hands‑on leader who can balance commercial ambition with excellent customer outcomes.
You'll know how to motivate a team, develop relationships and turn opportunity into sustainable results.
- Proven experience of leading, coaching and developing a team in a sales and customer service environment.
- A strong record of delivering sales growth and achieving stretching commercial targets.
- Significant customer service experience, including handling complex or sensitive customer needs and resolving issues effectively.
- Experience in High Net Worth, private client or specialist personal lines insurance.
- Strong relationship‑management and influencing skills, with the confidence to engage customers, introducers and senior stakeholders.
- Commercial and financial acumen, including the ability to interpret performance information and make sound decisions.
- A clear understanding of regulated insurance environments, conduct risk and the importance of fair customer outcomes.
- Excellent communication, organisation and problem‑solving skills.
Desirable
- Knowledge of HNW homes, fine art, jewellery, prestige motor and other private client risks.
- CII qualifications or progress towards Dip CII/ACII.
- A full UK driving licence.
We're one of the UK's leading general insurance and financial services organisations, and for over 110 years we've put our customers at the heart of everything we do.
Our people are just as important to us, so we're proud to be recognised as "a great place to work".
Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years.
We've also been consistently recognised by Glassdoor.
We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 - and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the Linked In Top Companies 2026 list of "Best midsize employers to grow your career in the UK", and we've been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution.
Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable-so we're successful now and in the future.
- The opportunity to lead an established team and shape the future of the Cobham branch.
- Support from experienced insurance, underwriting, claims and marketing colleagues.
- A collaborative working environment with hybrid working available.
- A competitive salary and benefits package, dependent on experience.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique.
We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process.
So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
- Salary - Up to £100,000 dependent on experience
- Annual bonus (up to 25% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Private medical insurance + options to add family members
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership - subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies.
- Salary sacrifice employee car scheme - subject to eligibility
- #J-18808-Ljbffr
Branch Manager in Cobham employer: The National Farmers Union Mutual Insurance Society Limited
NFU Mutual is an exceptional employer, offering a supportive culture that prioritises employee growth and well-being. As a Financial Advisor in Chester, you'll benefit from an attractive salary, uncapped commission, and a comprehensive rewards package, all while working in a collaborative environment that values diversity and inclusion. With strong local agency partnerships and a commitment to customer satisfaction, you'll have the opportunity to build meaningful relationships and make a real impact in the community.
Contact Details:
The National Farmers Union Mutual Insurance Society Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager in Cobham
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like The National Farmers Union Mutual Insurance Society Limited). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like The National Farmers Union Mutual Insurance Society Limited. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Branch Manager in Cobham
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at The National Farmers Union Mutual Insurance Society Limited.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at The National Farmers Union Mutual Insurance Society Limited. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at The National Farmers Union Mutual Insurance Society Limited
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at The National Farmers Union Mutual Insurance Society Limited to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at The National Farmers Union Mutual Insurance Society Limited, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding The National Farmers Union Mutual Insurance Society Limited's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
