Officer (Results and Certificates) in Leicester

Officer (Results and Certificates)

Location: Leicester/Hybrid - Office Based for 4 months Probation

Vacancy Type: Fixed Term/Full Time

Application Deadline: Wednesday, September 30, 2026

We are currently looking for a Results and Certificates Officer on a 12 month fixed term basis.

As a member of our fun, friendly and fast-paced team, you will use your excellent communication skills, attention to detail and an attitude to succeed, to support a huge range of people from across the world.

What you will be doing:

• Responding to and resolving customer product or examination service enquiries and concerns in a fair, consistent and timely manner;
• Processing and maintaining high volumes of personal and sensitive data;
• Building relationships and working closely with NEBOSH Learning Partners;
• Working closely with colleagues;
• Ensuring business unit KPIs are achieved;
• Playing an integral part of a Learners experience with NEBOSH;
• Supporting the introduction of new products and assessment methodologies to NEBOSH examination services;
• Processing critical daily tasks relating to the fulfilment of NEBOSH assessments, in a timely and accurate manner.
• Processing important information relating to Learners results and accurately declaring them

About You:

• Experience in processing high volumes of data accurately
• Experience of dealing with customer enquiries using multiple platforms including social media and web chat
• Experience of building and maintaining relationships with our customers via, email and digital platforms and telephone
• Working on your own and as a team to meet key deadlines
• Flexible approach to work
• Adaptable to change
• Experience in working in a fast-paced environment with daily deadlines and peak periods
• Excellent IT skills, including Word, Excel, Outlook

Key skills and attributes for the job:

• Attention to detail to ensure accuracy
• Ability to use initiative to find solutions to a problem
• Takes ownership of enquiries to resolution
• Ability to prioritise workload and has a calm manner during busy periods
• Listens to the customer to identify their needs to find the best solution/resolution
• Ability to follow work instructions and look for continuous improvements in how we do things
• Self-motivated
• Confident telephone manner and able to respond positively during difficult conversations

What we offer

Working week:

35 hours Monday – Friday

Work base:

You will be based in the office in Leicestershire (close to Fosse Park and M1) with the opportunity to work on a hybrid basis following successful completion of probation

Salary:

£28,497.60 per annum

Benefits:

• Company Pension (10% employer)
• Enhanced holidays (25 days raising to 33 days with service)
• Health Care Cash Plan
• Private Medical
• 3 x salary Death in Service
• Discounted Gym membership
• Cycle scheme
• Holiday Buying scheme
• Extensive discounts and exclusive offers
• Free parking

Great Place to Work Certified

Job Profile document