At a Glance
- Tasks: Provide outstanding support to donors and handle enquiries with care and efficiency.
- Company: Join a passionate team making a positive impact for deaf children and their families.
- Benefits: Gain valuable experience, develop your skills, and contribute to meaningful causes.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Be the voice that makes a difference in people's lives every day.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
The Role We are looking for a Supporter Care Administrator to provide outstanding support to our donors, supporters and members of the public, ensuring every enquiry, request and complaint is handled with professionalism, care and efficiency.
Based within our Help Chapter, you'll play a key role in delivering an excellent customer experience, building supporter loyalty and helping us make a positive difference for deaf children and their families.
What you'll do Be the first point of contact for supporter enquiries via phone and email.
Provide exceptional customer service, resolving requests promptly and professionally.
Investigate and respond to complaints in a timely and compassionate manner.
Maintain accurate records, including donations, Direct Debits and Gift Aid declarations.
Work with colleagues, fundraising agencies and suppliers to resolve complex enquiries.
Collaborate with your team to manage workloads, share insights and continuously improve supporter experiences.
What you'll need Experience delivering excellent customer service to members of the public.
Strong communication skills, with the ability to respond clearly and professionally in writing and over the phone.
Excellent organisational and administrative skills with a keen eye for detail.
Expe...
Contact Details:
The National Deaf Children's Society Recruitment Team
