Fundraising Assistant in Exeter

We are looking for a Fundraising Assistant to support our fundraising colleagues and to ensure we provide outstanding stewardship to our supporters. You will work as part of a team and manage a number of supporters, stewarding them throughout their fundraising to maximise income and provide an excellent supporter experience. You will manage our inboxes being the first point of call for our supporters, welcoming them to the charity. You will be highly organised and have a keen eye for detail to ensure income is coded correctly, data is recorded accurately and that orders and invoices are processed properly to ensure the smooth running of our fundraising events and challenges. You will conduct some fundraising research and have ownership of a number of small projects to support our overall fundraising portfolio.

What you'll do:

• Deliver an outstanding supporter experience via phone, email, post and social media from the point of registration, by providing engaging stewardship throughout and thanking, all with a view to increasing supporter retention and maximising fundraising outcomes.
• Undertake fundraising research and analysis.
• Have ownership of small scale projects and bring your knowledge, skills, and expertise to develop products incrementally.
• Maintain accurate records of gifts and other relevant data from individuals, groups and organisations on the database.
• Ensure our materials supply chain can deliver materials to supporters as needed.
• Provide additional administrative support as required.

What you'll need:

• You are highly organised, detail-oriented and a great communicator.
• You're highly self-motivated and have a passion for fundraising.
• You are driven to deliver an excellent supporter experience.
• You're passionate about working as part of a team.
• Strong digital skills and a sound understanding of agile values & principles.
• A criminal record check / DBS disclosure (if offered the position).

What you'll get:

• Home-based working with flexible hours.
• 25 days holiday - plus an additional 3 days at Christmas (& bank holidays).
• Pension (5.5% employer contribution).
• Healthcare Cashplan.
• Annual performance-based salary increase.
• Employee Assistance & Wellbeing Programmes.

The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.

As part of our commitment to creating a safe and trusted environment for the children, young people and families we support, all offers of employment are subject to background checks. These include Right to Work verification, Criminal Record Disclosure, and ID and address verification.

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.