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- Tasks: Lead membership engagement and develop revenue strategies to enhance community impact.
- Company: Join a mission-driven organisation focused on health and wellness.
- Benefits: Enjoy free YMCA membership, flexible hours, and professional development opportunities.
- Why this job: Make a difference in people's lives while advancing your career in a dynamic environment.
- Qualifications: Bachelor’s degree and 2-4 years of leadership experience in sales or customer service.
- Other info: Fast-paced role with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Benefits Include:
- Free Household YMCA of Greater Indianapolis Membership
- Paid Time Off and Sick Time
- Insurance
- 20 Hours Per Week of Free Child Care
- Flexible Hours/Scheduling
- Retirement
- Employee Assistant Program
- Discounted Program Fees
- Professional Development
Under the direct supervision of the Center Executive or Associate Executive Director, the Director of Member Experience and Engagement is responsible for developing membership and other program revenue, which will enable the center to advance their mission and strategic/operating plan. Responsibilities include but are not limited to meeting and/or exceeding revenue goals for all membership categories, including corporate membership accounts. The Director of Member Experience and Engagement will also work closely with the Center Executive and/or Associate Executive Director, Member Engagement Specialists, Member Service Representatives in deploying retention strategies. They will also work closely with related staff to ensure the center is providing timely, efficient and consistent service adhering to the customer service guidelines outlined by the association.
A Bachelor’s degree is required, and/or equivalent experience. Ideal candidate should have a minimum of 2-4 years of experience in supervising and/or leading a sales and/or customer service team and preferably 1-2 years in sales/service development (developing a strategic plan with goals and managing a budget) and a proven track record of taking initiative and innovative approaches to surpass challenging performance goals. Must have strong interpersonal skills with the ability to build rapport and credibility quickly. Excellent presentation, writing and negotiation skills are essential to succeed in this position. Must possess an entrepreneurial spirit with the ability to demonstrate flexibility in a rapidly changing, fast-paced and often ambiguous work environment. Must possess ability to take ownership and provide resolutions. Position requires a varied work schedule, including evenings and weekends. Candidate must be knowledgeable and keep current on center program and service offerings and the scope of options available to members including membership pricing, income-based pricing (MFA), corporate, and insurance-based pricing.
OrthoIndy Foundation - Director of Membership Experience and Engagement in Bedford employer: The National Council of Young Men’s Christian Associations of the United States of America
Contact Detail:
The National Council of Young Men’s Christian Associations of the United States of America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OrthoIndy Foundation - Director of Membership Experience and Engagement in Bedford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to member engagement. This will help you tailor your responses and show you’re genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Director of Membership Experience and Engagement. Highlight your past successes in sales and customer service to demonstrate your fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace OrthoIndy Foundation - Director of Membership Experience and Engagement in Bedford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director of Membership Experience and Engagement role. Highlight your relevant experience in sales and customer service, and don’t forget to mention any innovative strategies you've implemented in the past!
Show Off Your Interpersonal Skills: Since this role requires strong interpersonal skills, give examples in your application that showcase how you've built rapport with clients or team members. We want to see your ability to connect and engage with others!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make your achievements stand out. Remember, we’re looking for excellent writing skills, so make every word count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The National Council of Young Men’s Christian Associations of the United States of America
✨Know Your Numbers
Before the interview, make sure you’re familiar with the membership revenue goals and any relevant statistics related to the OrthoIndy Foundation. Being able to discuss how you’ve met or exceeded similar targets in the past will show that you understand the importance of these metrics.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a sales or customer service team. Highlight specific strategies you implemented to improve engagement and retention, as this role heavily relies on your ability to inspire and manage others.
✨Demonstrate Your Customer Service Expertise
Think of scenarios where you’ve gone above and beyond for customers. Be ready to discuss how you’ve handled difficult situations and what steps you took to ensure a positive experience, as this aligns with the centre's commitment to excellent service.
✨Be Ready for Flexibility Questions
Since the role requires adaptability in a fast-paced environment, prepare to discuss times when you had to pivot quickly or manage unexpected challenges. This will demonstrate your entrepreneurial spirit and readiness to take ownership of your responsibilities.
