At a Glance
- Tasks: Manage customer relationships and drive retention through proactive engagement and support.
- Company: Join a leading EdTech company transforming education with innovative technology.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team culture focused on collaboration and continuous improvement.
- Why this job: Make a real difference in education while developing your career in a supportive environment.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About The National College
At The National College, we empower education professionals to transform children’s lives. Our all-in-one platform helps schools, trusts, and nurseries stay compliant, raise standards, and reduce staff workload through intuitive, impactful technology. If educators need it, we build it. We’ve created a unique platform that combines the world’s largest CPD and policy library with innovative software tools, developed in collaboration with thousands of schools and more than 1,000 education experts.
The Role
We are looking for a proactive and customer-focused Membership Account Manager to join our Customer Success team. This role will play a key part in improving customer retention, reducing churn, and supporting long-term customer success across our Key Account customer base. You will manage renewal and cancellation conversations, resolve customer escalations, and identify opportunities to strengthen customer engagement through cross-sell, upsell, and referral activity. Working closely with Customer Success, Key Accounts, and wider commercial teams, you will act as a trusted partner to customers while helping drive retention performance across the business.
Requirements
- Essential Experience
- Experience in a customer retention, renewals, account management, or customer success role.
- Proven ability to manage customer relationships and handle challenging conversations professionally.
- Strong communication and interpersonal skills, with the ability to build trust and influence stakeholders.
- Results-oriented mindset with experience meeting or exceeding retention or renewal targets.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proactive problem-solving approach and ability to identify risks before they escalate.
- Experience using CRM platforms and customer management tools (HubSpot experience preferred).
- Desirable Experience
- Experience within the Education or EdTech sector.
- Experience working within a SaaS or subscription-based business model.
Key Skills & Competencies
- Relationship management
- Negotiation and influencing skills
- Customer communication (written and verbal)
- Problem-solving and decision-making
- Commercial awareness
- Time management and organisation
- Presentation skills
- Team collaboration
- Self-motivation and initiative
- Adaptability and resilience
Membership Account Manager employer: The National College
At The National College, we pride ourselves on being an exceptional employer dedicated to empowering education professionals. Our collaborative work culture fosters innovation and personal growth, offering employees ample opportunities for professional development within the EdTech sector. Located in a vibrant community, we provide a supportive environment where your contributions directly impact the success of educators and, ultimately, children's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and EdTech sectors. Attend events, webinars, or even local meet-ups. The more people you know, the better your chances of landing that Membership Account Manager role.
✨Tip Number 2
Prepare for those tricky conversations! Brush up on your negotiation and influencing skills. Think about how you can demonstrate your ability to handle challenging customer interactions during interviews. We want to see how you can build trust and resolve issues.
✨Tip Number 3
Show off your results! Be ready to share specific examples of how you've met or exceeded retention targets in previous roles. Use metrics and data to back up your claims. This will help us see your impact and potential as a Membership Account Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at The National College. Don’t miss out on this opportunity!
We think you need these skills to ace Membership Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Membership Account Manager role. Highlight your experience in customer retention and account management, and show us how you can bring value to our Customer Success team.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t forget to mention any relevant experiences where you've successfully managed challenging conversations.
Highlight Relevant Experience:If you've worked in the Education or EdTech sector, make sure to emphasise that in your application. We love candidates who understand our mission and can relate to our customers' needs, so share any specific examples that showcase your background.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at The National College
✨Know Your Stuff
Before the interview, dive deep into The National College's platform and understand how it empowers education professionals. Familiarise yourself with their services, especially the CPD and policy library, so you can speak confidently about how your skills align with their mission.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully managed customer relationships or resolved challenging situations. Highlight your results-oriented mindset and how you've met or exceeded retention targets in previous roles.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by actively listening to the interviewer. This will not only help you understand their needs better but also show that you value their input, which is crucial for a Membership Account Manager role.
✨Be Ready to Discuss CRM Tools
Since experience with CRM platforms like HubSpot is preferred, be prepared to discuss your familiarity with such tools. Share specific examples of how you've used them to manage customer relationships and drive engagement effectively.
