Description
About The National College
At The National College, we empower education professionals to transform children’s lives.
Our all-in-one platform helps schools, trusts, and nurseries stay compliant, raise standards, and reduce staff workload through intuitive, impactful technology.
If educators need it, we build it.
We’ve created a unique platform that combines the world’s largest CPD and policy library with innovative software tools, developed in collaboration with thousands of schools and more than 1,000 education experts.
The Role
Reporting to the Support Team Manager, the Customer Support Advisor is responsible for delivering excellent customer service throughout the membership journey. In this role, you will assist customers across multiple communication channels, resolve queries efficiently, and work closely with internal teams to enhance customer satisfaction and support wider business goals.
About The National College
At The National College, we empower education professionals to transform children’s lives.
Our all-in-one platform helps schools, trusts, and nurseries stay compliant, raise standards, and reduce staff workload through intuitive, impactful technology.
If educators need it, we build it.
We’ve created a unique platform that combines the world’s largest CPD and policy library with innovative software tools, developed in collaboration with thousands of schools and more than 1,000 education experts.
The Role
Reporting to the Support Team Manager, the Customer Support Advisor is responsible for delivering excellent customer service throughout the membership journey. In this role, you will assist customers across multiple communication channels, resolve queries efficiently, and work closely with internal teams to enhance customer satisfaction and support wider business goals.
Requirements
- Previous experience in a customer service, customer support, or customer-facing role is preferred.
- Excellent communication skills, with the ability to engage confidently and professionally across email, telephone, and live chat channels.
- Strong organisational and time management skills, with the ability to prioritise workload and manage multiple tasks effectively in a fast-paced environment.
- A professional, approachable, and customer-centric mindset, with a genuine passion for delivering exceptional service.
- Strong IT literacy and confidence in learning new systems, tools, and processes quickly.
- High levels of accuracy and attention to detail when managing customer data and maintaining records.
- A proactive, self-motivated approach, with the ability to take initiative and solve problems effectively.
- A collaborative team player who can build strong working relationships while taking ownership of individual responsibilities.
