At a Glance
- Tasks: Support customers and enhance their experience in a fast-growing EdTech company.
- Company: Join The National College, empowering education professionals to transform lives.
- Benefits: Gain hands-on experience, develop skills, and work in a hybrid environment.
- Other info: Collaborative team culture with opportunities for growth and learning.
- Why this job: Make a real impact in education while building your career in customer success.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 29700 - 36300 £ per year.
Location: Sheffield
Contract: 12 months Fixed Term
Working Mode: Hybrid (3 days in the office)
Working Hours: 9:00 AM to 5:00 PM
This opportunity is ideal for a recent graduate or a student in their penultimate year who is looking to develop valuable customer-facing experience within a fast-growing EdTech organisation. We welcome candidates who are eager to learn, build their skills, and gain hands-on experience working with customers, internal teams, and education professionals.
About The National College
At The National College, we empower education professionals to transform children’s lives. Our all-in-one platform helps schools, trusts, and nurseries stay compliant, raise standards, and reduce staff workload through intuitive, impactful technology. If educators need it, we build it. We’ve created a unique platform that combines the world’s largest CPD and policy library with innovative software tools, developed in collaboration with thousands of schools and more than 1,000 education experts.
The Role
As a Customer Success Intern / Graduates at The National College, you'll join a collaborative, mission-driven team where your ideas matter. Working alongside our Customer Support and wider commercial teams, you'll gain hands-on experience supporting our members throughout their membership journey. You'll help deliver excellent customer service across multiple communication channels, assist with resolving customer queries, and collaborate with colleagues across the business to enhance customer satisfaction while contributing to projects that support schools and education leaders across the UK.
Requirements
- Qualifications / Skills
- Strong verbal and written communication skills
- Excellent organisational and time-management abilities
- Professionalism and a positive, proactive attitude
- Customer-focused mindset with an interest in relationship management
- Ability to handle confidential information responsibly
- Strong attention to detail and a willingness to learn
Education & Experience
- Degree in business, marketing, education, communications, or a related field preferred (Penultimate Year or Pre-Master's)
- Prior experience in a customer-facing, sales, or service environment is advantageous but not required
Customer Success Intern/Graduates employer: The National College
The National College in Sheffield is an exceptional employer, offering a dynamic work environment that fosters professional growth and collaboration. With generous benefits such as life assurance and up to 30 days of holiday, employees are supported in achieving a healthy work-life balance while contributing to meaningful educational advancements. The college's commitment to innovation in the Education SaaS sector ensures that team members are at the forefront of industry developments, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Intern/Graduates
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at The National College for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Customer Success Intern/Graduates
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let The National College know you’re keen to grow alongside their team.
How to prepare for a job interview at The National College
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with The National College.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
