At a Glance
- Tasks: Improve processes and build practical solutions using Microsoft 365 tools.
- Company: Join the UK's largest independent social research organisation.
- Benefits: Enjoy flexible working, generous holiday, and career development support.
- Other info: Dynamic role with opportunities for continuous improvement and collaboration.
- Why this job: Make a real impact by solving process issues and enhancing workflows.
- Qualifications: Experience with Microsoft 365 tools and strong problem-solving skills.
The predicted salary is between 40000 - 50000 € per year.
Competitive salary (depending on experience)
Location: London or Romford / Hybrid
Reporting to: Director of Continuous Improvement
Team: Social Surveys Department
Instant Impact, in partnership with NatCen, is hiring a Business Process and Automation Analyst to help improve how research projects are delivered across the organisation. This is a hands-on role for someone who enjoys solving process problems, working with stakeholders and building practical Microsoft 365 based solutions. You will help reduce manual work, improve consistency and make day to day delivery easier for teams.
Key Responsibilities- Improve day to day processes: map current ways of working, spot inefficiencies and help redesign workflows so they are simpler, clearer and easier to follow.
- Build practical solutions: create and support workflows and automations using Microsoft 365 tools such as Power Automate, Power Apps, SharePoint and Teams.
- Turn problems into improvements: carry out root cause analysis, document findings clearly and help translate issues into realistic, useful changes.
- Support delivery across teams: work with colleagues across the organisation to improve handovers, reduce duplication and make processes more joined up.
- Help reduce manual effort: identify repetitive tasks and opportunities for automation that save time and improve quality.
- Track what works: support the team to measure improvements, monitor progress and show where changes are making a real difference.
- Work closely with stakeholders: gather requirements, understand pain points and help shape solutions that work in practice.
- Contribute to continuous improvement: support a culture of better ways of working and help teams identify where processes can be improved.
- Experience improving business processes, workflows or operational ways of working in a complex environment.
- Hands on experience with Microsoft 365 tools, ideally Power Automate, Power Apps, SharePoint and Teams.
- Strong problem solving and analytical skills, with the ability to understand issues and turn them into practical solutions.
- Comfortable speaking with stakeholders and gathering requirements from people at different levels of the organisation.
- Well organised, with the ability to manage several pieces of work at once and deliver to deadlines.
- Interested in both process improvement and digital tools, with a practical approach to making work easier and more efficient.
- Experience in a research, operations or data led environment would be useful, but is not essential.
- Lean, Kaizen or Six Sigma experience would be helpful, but is not required.
If you enjoy improving how work gets done, building useful digital solutions and working with people to solve real process issues, we’d love to hear from you.
Job Benefits- 25 days holiday (plus 8 bank holidays), rising to 30 days after 3 years.
- Flexible working.
- Generous pension scheme.
- Life insurance and health cash plan.
- Cycle to Work scheme and season ticket loan.
- Career development and professional development support.
Business Process and Automation Analyst in London employer: the National Centre for Social Research
At Instant Impact, in partnership with NatCen, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our London-based team enjoys a flexible hybrid working environment, competitive salary, and a comprehensive benefits package, including generous holiday allowances and career development opportunities. Join us to make a meaningful impact in social research while enhancing your skills in a supportive and dynamic workplace.
Contact Detail:
the National Centre for Social Research Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Process and Automation Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to process improvement and automation. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your skills! Create a portfolio of projects where you've improved processes or built solutions using Microsoft 365 tools. This will give you an edge and demonstrate your hands-on experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Business Process and Automation Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Process and Automation Analyst. Highlight your experience with Microsoft 365 tools and any process improvement projects you've been involved in. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving processes and how you can contribute to our team. Be specific about your problem-solving skills and any relevant experiences that showcase your abilities.
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills—show us how you've used them! Share examples of how you've tackled process issues in the past and the impact your solutions had. We love seeing real-world applications of your expertise!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at the National Centre for Social Research
✨Know Your Tools
Familiarise yourself with Microsoft 365 tools, especially Power Automate, Power Apps, SharePoint, and Teams. Be ready to discuss how you've used these tools in past roles to improve processes or solve problems.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified inefficiencies and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly demonstrate your impact.
✨Engage with Stakeholders
Think about how you would gather requirements from different levels within an organisation. Be prepared to discuss your approach to understanding pain points and how you would collaborate with teams to create effective solutions.
✨Emphasise Continuous Improvement
Express your passion for process improvement and digital tools. Share any experiences where you've contributed to a culture of continuous improvement, and be ready to discuss how you can help the organisation enhance its workflows.
