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- Tasks: Lead and support a diverse team of field interviewers to achieve survey targets.
- Company: Join the UK's largest independent social research organisation with a focus on inclusivity.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous pension scheme.
- Why this job: Make a real impact by driving performance and improving processes in a dynamic environment.
- Qualifications: Proven leadership skills and strong communication abilities are essential.
- Other info: Remote work with opportunities for career development and mentoring from industry experts.
The predicted salary is between 30000 - 35000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Overview
Field Performance Manager
Application Deadline: 3 October 2025
Department: Social Surveys
Employment Type: Full Time
Location: Home-based, UK
Compensation: GBP 30,000 – GBP 35,000 / year
Description
Role: Field Performance Manager
Location: Remote – North of England presence needed
Salary: Up to GBP 35,000
Department: Data Collection
Contract: Permanent
Field Performance Managers are critical to the success of our organization.
We are looking for an exceptional experienced individual with proven leadership skills and a successful track record of exceeding targets and delivering against key performance indicators. Strong communication skills and an ability to form dynamic relationships with those they manage are a must for this role.
You need to be responsive, supportive and demonstrate a reliable and meticulous approach to your work, with flexibility and resilience. Your team will be from a vast range of backgrounds and experience, but they\’ll have one common aim – delivery to target within the set time period under your leadership.
You\’ll work closely with our Field Allocation Managers, who allocate work to our field interviewers, to deliver excellent results and meet agreed targets.
Key Responsibilities
- Fieldworker management: Support and monitor interviewer performance against agreed survey targets and interviewing best practice, being prepared to work with each interviewer to maximise performance.
- Interpret, act on and feedback results of management information to fieldworkers for the purpose of maximising response and the quality of the survey outcomes.
- Providing regular updates as agreed on actions taken to address under performance.
- Address any issues that are stopping a fieldworker from working in a timely manner, engaging with the most appropriate internal stakeholder team to seek a solution.
- Support the development of interviewers within the team, providing guidance and identifying additional training and coaching requirements.
- Ensure effective and efficient use of fieldworker\’s work, travel and admin time in line with central guidance.
- Be the first person that the fieldworker comes to seek advice and answer questions. You have a good knowledge of fieldwork, including, but not limited to, matters related to operational standards, survey rules and fieldworker pay.
Team management
- Regular communication with the team, via teams and email. Providing them with individual updates and team progress against targets.
- Fulfil a yearly engagement plan that has been agreed with your line manager.
Fieldworker resource
- Working with Field Allocator colleagues, identify future fieldworker requirements based on future project allocations and existing capacity, making recommendations to Head of Field Management on recruitment needs.
- Working with Field Allocator colleagues, giving feedback on future allocations and identifying to them where there are risks to delivery that require reallocations. Doing this in a timely manner.
- Work with the team responsible for delivering fieldworker recruits. Conducting interviews where required, updating availability to recruit in a timely manner.
Service delivery
- Provide excellent service, resolve issues promptly and accurately.
- Build and maintain positive relationships with internal and external stakeholders.
Process Improvement
- Identify opportunities for process improvement, sharing ideas with appropriate stakeholders.
- Contribute to the development and updating of standard operating procedures.
- Champion and support the implementation of new processes, systems and technologies.
Skills, Knowledge and Expertise
- Excellent communication skills
- Proven leadership with the ability to inspire others
- Stakeholder engagement and cooperation.
- Strong analytical and problem-solving skills.
- Identifying development opportunities
- Early identification of underperformance and initiating corrective action
Benefits
As well as a competitive salary, an excellent working environment (including a home/office hybrid working environment), you will be working for the largest independent social research organisation in the UK. We are proud of the benefits we offer our employees which include:
- 25 days holiday (plus 8 bank holidays) and flexible working
- Generous company pension scheme
- Life insurance and health cash plan
- Cycle to Work scheme and season ticket loan
- Career development, professional subscriptions support and mentoring support from industry-leading experts.
We are a Disability Confident employer. If you have a disability and wish to apply for this role, please let us know in the application questions below. This allows us to ensure you are considered for an interview if you meet the minimum criteria for the role. If you have any questions or need adjustments at any stage of our recruitment process, feel free to contact us by email at natcenrecruitment@instant-impact.com
*We reserve the right to close this advert before the closing date due to a high volume of applications so please apply as soon as possible*
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Field Performance Manager employer: the National Centre for Social Research
Contact Detail:
the National Centre for Social Research Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Performance Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Field Performance Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Show us that you understand what makes them tick and how you can contribute to their success as a leader. Tailor your responses to highlight your experience in managing teams and exceeding targets.
✨Tip Number 3
Practice your communication skills! As a Field Performance Manager, you'll need to inspire and engage your team. Role-play common interview scenarios with a friend or family member to boost your confidence and refine your delivery.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you're serious about joining our team and ready to make an impact.
We think you need these skills to ace Field Performance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Performance Manager role. Highlight your leadership experience and any relevant achievements that demonstrate your ability to exceed targets.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed teams and improved performance in previous roles.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right place and allows us to process it more efficiently. Plus, it’s super easy!
How to prepare for a job interview at the National Centre for Social Research
✨Know Your Numbers
As a Field Performance Manager, you'll need to demonstrate your understanding of key performance indicators. Brush up on relevant metrics and be ready to discuss how you've exceeded targets in previous roles. This shows you’re not just familiar with the numbers but can also drive results.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. Think of specific examples where you've inspired your team or resolved conflicts. Highlight your ability to support and develop interviewers, as this is crucial for the role. Authenticity goes a long way!
✨Communication is Key
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you maintain regular communication with your team and stakeholders, and share examples of how you've built positive relationships in the past.
✨Problem-Solving Mindset
Expect questions that assess your analytical and problem-solving skills. Prepare to discuss situations where you've identified underperformance and taken corrective action. Show that you can think on your feet and come up with effective solutions quickly.
