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- Tasks: Manage fieldwork allocation to ensure timely and quality data collection across Great Britain.
- Company: Join NatCen, a leader in inclusive employment for the over-50s.
- Benefits: Enjoy 25 days holiday, pension scheme, health cash plan, and flexible working options.
- Why this job: Make a real impact by optimising fieldwork and supporting a diverse team.
- Qualifications: Strong Excel skills and excellent communication are essential.
- Other info: Great career development opportunities in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Department: Data Collection Delivery, External Field
Employment Type: Full Time
Location: Harold Wood
Reporting To: Data Collection Delivery, External Field
We are looking for a dedicated and professional candidate to join our team of Field Allocation Managers (FAMs). This position is responsible for achieving an optimal allocation of all fieldwork to our remote based field interviewers who work across Great Britain. This is a key step in how our field projects are delivered on time, on budget, whilst meeting the exceptional quality that NatCen's data collection is known for.
To be successful, you will need to work closely with our team of Field Performance Managers (FPMs) who line manage the field interviewers. You will engage with our field interviewers when allocating their work, ensuring they have an optimum package of live cases to produce the best survey outcomes whilst retaining their services. Through the allocation of work, you will identify areas for recruitment, resourcing and Field Interviewer development.
Key Responsibilities- Fieldwork Allocation: Using corporate systems, undertake efficient and timely allocations of work to fieldworkers, enabling project KPIs to be met. Reallocate work in a timely manner, minimising the length of fieldwork days lost due to work not being appropriately covered. Ensure a fair allocation that supports fieldworker retention whilst also ensuring value for money.
- Work collaboratively with Field Performance Managers and field interviewers, to ensure that allocations are made with the fullest information, minimising the need for corrections. Ensure new starters have workloads that optimise their retention. Identify briefing requirements, confirm briefing and training requirements have been completed. Follow and update project planned tasks (Teamwork). Escalate issues with Head of Field Management as appropriate; consult effectively to handle and resolve issues.
- Fieldworker Resource: Identify future field interviewer requirements in collaboration with Field Performance Managers, based on future project allocations and existing capacity, making recommendations to Head of Field Management on recruitment needs. Work with the team responsible for delivering field interviewer recruits, ensuring they have the most up to date information on recruitment needs.
- Service Delivery: Provide excellent service, resolve issues promptly and accurately. Provide expertise on matters relating to fieldwork allocation. Build and maintain positive relationships with internal and external stakeholders.
- Process Improvement: Identify opportunities for process improvement and implement best practices. Develop and update standard operating procedures. Support the implementation of new systems and technologies.
- Essential: Proven experience with Excel. Excellent Communication Skills. Resource Deployment/redeployment. Stakeholder engagement and cooperation. Strong analytical and problem-solving skills. Ability to manage changing priorities and respond to unexpected challenges.
- Desirable: Familiarity with project management tools such as Teamwork, MS Project, or similar.
- 25 days' holiday plus 8 bank holidays. Leave increases to 30 days after 3 years' employment.
- All new employees will be automatically enrolled on the pension scheme 3 months from their start date unless stated otherwise. The minimum employee contribution is 3% and the maximum employer contribution is 5% of salary.
- Life Insurance: All employees are eligible for a lump sum benefit payable to the named beneficiary on the employee's death of 5 times their annual salary.
- NatCen Rewards: An online employee benefits scheme featuring discounts at over 800 retailers and service providers in the UK.
- Health Cash Plan: Employees can sign up to healthcare cash plan which lets you claim back the cost of treatments.
- Professional Subscriptions: We will pay the cost of one professional membership subscription per individual per annum, where that subscription is required for the job.
- Cycle to work scheme: This allows NatCen to provide bikes and associated safety equipment to employees.
- Season ticket loan: We offer an interest free loan to buy annual season tickets for travel to work.
- Eye care vouchers: NatCen will contribute up to GBP 30 per year for an eye test.
- Flexible working: Flexible working is supported where it helps to meet the aims of the company.
- Parental leave: Employees who meet the qualifying criteria can claim up to 18 working weeks unpaid leave per child under 5.
- Employee Assistance Programme (EAP): A confidential helpline designed to help you deal with personal and professional problems.
- Career Development: Everyone has access to training and development which supports them in the work they do.
Field Allocation Manager employer: the National Centre for Social Research
Contact Detail:
the National Centre for Social Research Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Allocation Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Tailor your answers to show how you align with their mission, especially in terms of fieldwork allocation and team collaboration.
✨Tip Number 3
Practice common interview questions related to resource deployment and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the Field Allocation Manager role.
We think you need these skills to ace Field Allocation Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Allocation Manager role. Highlight your experience with Excel and any relevant project management tools, as these are key to the job.
Showcase Your Communication Skills: Since this role involves a lot of collaboration, emphasise your excellent communication skills. Share examples of how you've successfully engaged with stakeholders or resolved issues in the past.
Demonstrate Problem-Solving Abilities: We love candidates who can think on their feet! Include specific instances where you've tackled unexpected challenges or improved processes in your previous roles.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at the National Centre for Social Research
✨Know Your Numbers
As a Field Allocation Manager, you'll be working with data and Excel regularly. Brush up on your Excel skills before the interview. Be prepared to discuss how you've used data analysis in previous roles to make informed decisions about resource allocation.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Think of examples where you've successfully engaged with stakeholders or resolved conflicts, as these will showcase your ability to build positive relationships.
✨Show Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. Think about past challenges you've faced in resource deployment or project management, and how you overcame them. This will demonstrate your analytical and problem-solving abilities.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Familiarise yourself with NatCen's mission and how they approach data collection. This knowledge will help you align your answers with their expectations and show that you're genuinely interested in the role.
