People and Field Services Apprentice (18-month fixed-term contract) in Essex, London

• Location: London, with frequent travel to Harold Hill (Romford)
• Team: People Services, providing cross-functional support to Data Collection and Field
• Apprenticeship: Customer Service Specialist Level 3 with Capital City College

Key Responsibilities

• Be a helpful first point of contact - Respond to routine enquiries through shared inboxes, Microsoft Teams, telephone and other agreed channels.
• Take ownership from start to finish - Track tasks, keep people informed, follow up outstanding actions and escalate sensitive or complex issues appropriately.
• Support the employee and worker lifecycle - Help with recruitment, onboarding, record updates, compliance activity and leaver processes.
• Keep accurate records - Update HR and operational systems, trackers and documents while handling personal and confidential information securely.
• Coordinate fieldworker activity - Support recruitment, onboarding, training, PeopleSafe registration, checks, communications and operational initiatives.
• Produce clear administration and communications - Prepare letters, reports, spreadsheets, meeting notes and routine updates for different audiences.
• Work across teams and priorities - Support People Services, Data Collection and Field during changing priorities, seasonal pressures and peaks in workload.
• Improve the customer experience - Spot recurring issues and suggest practical ways to simplify processes, improve guidance and strengthen service quality.
• Complete your apprenticeship - Take part in off-the-job learning and assessments, then apply your learning in the workplace.

Skills, Knowledge and Expertise

• Five GCSEs at grades 9-4 (A*-C), including English and maths, or equivalent qualifications.
• If you do not already hold Level 2 English and maths, willingness to complete the required Functional Skills qualifications as part of the apprenticeship.
• You meet apprenticeship funding and eligibility requirements and will not be in full-time education when the programme begins.
• A genuine interest in customer service, People Services, operations or business support.
• Clear written and verbal communication and the confidence to deal professionally with different people.
• A helpful, accurate and timely approach to customer service.
• A completer-finisher mindset, with the discipline to follow up actions, check quality and close tasks.
• Good organisation, attention to detail and the ability to prioritise and meet deadlines.
• Resilience and adaptability when priorities change or workloads increase.
• Initiative, curiosity and the confidence to ask for guidance when needed.
• Integrity and discretion when handling confidential or sensitive information.
• Confidence using, or willingness to learn, Microsoft Outlook, Word, Excel, Teams and digital record-keeping systems.
• Previous customer service or administrative experience is helpful, but it is not essential.

• 25 days holiday, plus eight bank holidays, and flexible working
• Generous company pension scheme
• Life insurance and health cash plan
• Cycle to Work scheme and season ticket loan
• Career development, professional subscriptions support and mentoring support from industry-leading experts

• Asks questions, seeks to understand customer needs and learns from different teams and experiences.
• Uses feedback, records and service information to identify recurring issues and suggest improvements.

• Organises work around clear priorities and takes practical action to move tasks forward.
• Maintains a completer-finisher approach, follows up actions and delivers work accurately and on time.

• Communicates honestly, professionally and promptly, including when a response or resolution will take longer.
• Handles information responsibly, follows agreed processes and treats customers consistently and respectfully.