At a Glance
- Tasks: Manage consumer complaints and help resolve disputes fairly.
- Company: Join a leading Trade Association in the UK Jewellery industry.
- Benefits: Salary of £30,000 to £35,000 plus recognition schemes and professional development.
- Other info: Be part of a supportive team with opportunities for skill development.
- Why this job: Make a real difference by helping consumers and businesses find fair outcomes.
- Qualifications: Experience in complaints handling or customer service is a plus.
The predicted salary is between 30000 - 35000 £ per year.
The role The leading Trade Association for the UK Jewellery industry is looking for a proactive, organised consumer complaints professional to join an enthusiastic, innovative and friendly team.
As Compliance Officer, your core responsibilities will be to manage consumer complaints handling through NAJ Resolve - our Chartered Trading Standards Institute-approved Alternative Dispute Resolution (ADR) scheme - helping consumers and member businesses reach fair outcomes when disputes can’t be resolved directly.
You’ll also get chance to support members to remain compliant and help shape member policy development in other areas.
This is a newly created role, and you’ll be supported by an experienced Compliance and Policy Manager as you develop in the position.
The salary available for this role is £30,000 to £35,000 and is dependent on experience.
Our package has several other benefits, listed at the end of the job description including an individual recognition scheme.
Is this you?
Are you someone who enjoys solving problems, working with people, and taking ownership of their work?
You’ll be trusted to handle sensitive cases, exercise sound judgement, and deliver balanced outcomes to make things right for customers.
You’ll be calm under pressure and highly organised and will bring a keen attention to detail and a structured approach.
You’ll be a confident communicator, able to handle sensitive conversations with empathy and professionalism, while clearly explaining outcomes and next steps.
You may already have experience in complaints handling, customer service, mediation, compliance, or casework or you might come from a background where you’ve managed challenging situations and delivered fair, balanced outcomes.
Most importantly, you’re motivated by doing the right thing, working within guidelines, and ensuring every case is handled thoroughly, fairly, and with care.
Why join us?
This is an opportunity to make a real difference within a respected trade association, helping consumers and businesses resolve disputes in a fair and balanced way.
You’ll be part of a small, supportive team where collaboration matters, while also having the autonomy to manage your own work and decisions.
We’re committed to developing our people, so you’ll have the opportunity to build new skills and deepen your expertise in complaints handling, regulation, and case management.
In this role, you’ll play an important part in upholding and promoting high standards across our membership, ensuring trust, fairness, and professionalism remain at the heart of what we do.
Key Responsibilities 1.
Dispute Resolution
Compliance Officer employer: The National Association of Jewellers
The National Association of Jewellers is an exceptional employer, offering a dynamic work environment where precision and craftsmanship are celebrated. With comprehensive training on advanced tools and a strong focus on compliance and customer service, employees can expect to grow their skills and advance into multi-skilled roles within the assay office. Located in a vibrant community, the company fosters a collaborative culture that values accuracy and innovation, making it a rewarding place for those passionate about precious metals.
Contact Details:
The National Association of Jewellers Recruitment Team
