Trainee Generalist Adviser Ref: 2026-ADV3
Apply before 5pm on 28 October 2026.
Job summary
Salary: £27,274
Location: Newport
Workplace: Office based
Contract: Permanent
Hours per week: 37
About the role
Trainee Generalist Adviser
Ref: 2026-ADV3
Job Title: Trainee Generalist Adviser
Salary: £27,274 per annum based on a 37-hour week. This will increase to £29,542 per annum upon completion of Citizens Advice Generalist Certificate. The higher salary is paid where the successful candidate possesses a Generalist Certificate or acceptable equivalent
Pension: 8% pension supplement payable (subject to 2% employee contribution)
Hours: Full time - 37 hours per week.
Holidays: 37 days per annum (including Bank Holidays and fixed days).
Duration: Permanent
Closing Date: Wednesday 28th October 2026 at 5pm
Interviews: To be confirmed
Role Purpose
- To interview and advise clients flexibly through multiple channels including face to face, outreach at venues in the area, telephone and electronic media. This role is predominantly a face to face role with clients, working with clients.
- Provide advice on a range of issues using the Citizens Advice Advisernet system and other resources provided
Applicants for this post must have a strong commitment to equality and social justice.
We welcome applications that reflect the diversity of the communities we serve.
We aim to be an equal opportunities employer.
Charity Registration Number: 1118855
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Trainee Generalist Adviser employer: THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX
Citizens Advice Kensington and Chelsea is an exceptional employer dedicated to making a meaningful impact in the community. With a supportive work culture that values diversity and personal growth, employees have the opportunity to develop their skills while providing vital assistance to residents facing various challenges. Located in the heart of one of London’s most dynamic boroughs, you will be part of a passionate team committed to social justice and community support.
Contact Details:
THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX Recruitment Team
