Trainee Adviser

Trainee Adviser

• Salary: £26,300




• Location: Totton with some travel across the New Forest area




• Workplace: Office based




• Contract: Permanent




• Hours per week: 37.5 (part-time considered)

ARE YOU LOOKING TO MAKE A MEANINGFUL DIFFERENCE IN YOUR COMMUNITY?

Citizens Advice New Forest (CANF) are seeking a dedicated Trainee Adviser to join our team.

As a Trainee Adviser, you will receive comprehensive training to become a client adviser, gaining hands‑on experience in all aspects of our service. You will develop the skills needed to provide high‑quality advice on a range of issues, including financial hardship, welfare rights, employment, housing and family matters.

Trainees usually become proficient in their roles within 12‑18 months.

We are looking for candidates who have:

• Good communication skills, with the ability to listen carefully, ask questions, and support clients in a respectful and empathetic way




• Willingness to learn and research information, with the ability to explain advice clearly both verbally and in writing




• Basic IT skills, including the ability to use databases, online resources, email, and Microsoft Office applications




• Good organisational skills, with the ability to manage tasks, keep accurate records, and work towards agreed targets




• Understanding of confidentiality and professionalism, including handling sensitive information appropriately




• Commitment to the values of Citizens Advice, including equality, diversity, inclusion, and providing a high-quality service to all clients

Please refer to the Job Pack by visiting our website https://www.newforestcab.org.uk/about-us/jobs/ which contains a detailed role profile, person specification and how to apply.

Applicants will be considered on a rolling basis.