Gateway Assessor/ Trainee
Apply before 9am on 19 October 2026.
Job summary
- Salary: Trainee: £27,274- £29,542, Qualified: £29,542 – £32,046
- Location: Leeds
- Workplace: Hybrid working
- Contract: Fixed term contract
- Hours per week: 35
About the role
The Gateway Assessor acts as the first point of contact for our service, using listening and questioning skills to understand and explore clients’ issues, and providing information, signposting and/or making referrals and where appropriate appointments with advice providers.
You will be working as part of our busy gateway assessment team, who respond to clients contacting us through a range of channels – face to face drop in, our telephone advice line, and by webchat and email.
Strong oral and written communication skills are essential, as is the ability to listen, engage and empathise with potentially vulnerable clients. You should be organised and resilient, with the ability to work independently on a number of tasks to meet deadlines.
You will be a good team player, delivering high quality advice to clients, and contributing to the team rota, targets, and KPIs to provide an excellent service.
What We Offer:
- Competitive salaries
- Flexible working patterns with the option of hybrid working
- Supportive, inclusive work environment
- Ongoing training and development to help you grow
- A real chance to make an impact in the lives of people across Leeds
Who We’re Looking For:
We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework.
Whether you’re exploring a client’s problem with them, supporting someone through an advice issue , guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.
Based in Leeds from our City Centre Hub/Hybrid.
Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.
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Gateway Assessor/ Trainee in Otley employer: THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX
Citizens Advice Kensington and Chelsea is an exceptional employer dedicated to making a meaningful impact in the community. With a supportive work culture that values diversity and personal growth, employees have the opportunity to develop their skills while providing vital assistance to residents facing various challenges. Located in the heart of one of London’s most dynamic boroughs, you will be part of a passionate team committed to social justice and community support.
Contact Details:
THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX Recruitment Team
