Debt Adviser / Trainee
Apply before 9am on 5 October 2026.
Job summary
- Salary: NJC Points 7-12 (trainee) £27,274 - £29,542 pro rata NJC Points 18-22 (qualified) £32,578 - £34,811 pro rata. Full-time or Part time: 21-35 hours per week
- Location: Leeds
- Workplace: Hybrid working
- Working pattern: Flexible
- Hours per week: Full-time or Part time: 21-35 hours per week
About the role
As a Debt Adviser, you will provide debt advice and casework in person and over the phone for a wide range of clients, using strong communication and interpersonal skills to support individuals in vulnerable circumstances. You will manage and maintain an active caseload providing a comprehensive advice, advocacy and casework service to Leeds Citizens Advice & Law Centre clients on all matters relating to debt and money advice. This will include advising clients on dealing with their priority and non- priority debts, debt solutions, budgeting, and maximising income, including through benefits claims. The adviser will liaise and negotiate with a range of third parties to manage the client’s issues, and support and empower them to improve their situation and achieve a debt solution. This role would suit a generalist adviser wishing to develop specialist skills in debt and money advice.
Interviews will take place on 13 October 2026.
What We Offer:
- Competitive salaries
- Flexible working patterns with the option of hybrid working for most roles
- Supportive, inclusive work environment
- Ongoing training and development to help you grow
- A real chance to make an impact in the lives of people across Leeds
Who We’re Looking For:
We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework.
Whether you’re exploring a client’s problem with them, supporting someone through an energy issue, guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.
Based in Leeds with Hybrid working available but some office work in our City Centre Hub is essential. Various Hours available.
Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.
To find out more, download a job pack from:
Closing date: Monday 5th October 2026 at 9am
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Debt Adviser / Trainee in London employer: THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX
Citizens Advice Kensington and Chelsea is an exceptional employer dedicated to making a meaningful impact in the community. With a supportive work culture that values diversity and personal growth, employees have the opportunity to develop their skills while providing vital assistance to residents facing various challenges. Located in the heart of one of London’s most dynamic boroughs, you will be part of a passionate team committed to social justice and community support.
Contact Details:
THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX Recruitment Team
