Outreach Advice Service Manager
Apply before 4pm on 14 October 2026.
About the role
Chapeltown Citizens Advice
Based in an inner city multi-racial area of Leeds, Chapeltown Citizens Advice is an independent charity. We are a leading provider of legal advice and information that provides a comprehensive advice service from its main office and outreaches. We are a busy, client focused and dynamic service with a track record of delivering high quality Advice.
We are recruiting an outreach advice service manager. Working closely with the CEO and Advice Service Manager the Outreach Advice Service Manager will have responsibility for Chapeltown Citizens Advice’s outreach projects, line managing project staff, ensuring targets and quality KPI’s are met and being accountable for project reporting requirements. You will develop relationships with the relevant stakeholders and will work with the Management Service to ensure continuation funding where appropriate. You will ensure new projects are implemented smoothly and that project staff are appropriately supported and developed. We are looking for a proactive, organised, and motivated individual to support the delivery and success of new and existing projects.
You will:
- Have experience of supervising or managing staff
- Be a problem solver
- Be able to multi-task
- Be a team player
- Be digitally savvy
- Be able to prioritise tasks and assist with multiple projects
- Have excellent communication skills
- Be willing to work flexibly
Job title: Outreach Advice Service Manager
Location: Chapeltown, Leeds
Salary: £32,766 per annum
Hours per week: 36.25
Type of contract: Permanent
Closing date for applications: 4pm 14th October 2026
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Outreach Advice Service Manager in Leeds employer: THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX
Citizens Advice Kensington and Chelsea is an exceptional employer dedicated to making a meaningful impact in the community. With a supportive work culture that values diversity and personal growth, employees have the opportunity to develop their skills while providing vital assistance to residents facing various challenges. Located in the heart of one of London’s most dynamic boroughs, you will be part of a passionate team committed to social justice and community support.
Contact Details:
THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX Recruitment Team
