Social Welfare Adviser
Apply before 9am on 23 October 2026.
Job summary
- Salary: £25,889 - £26607
- Location: Gateshead
- Workplace: Hybrid working
- Contract: Permanent
- Working pattern: Flexible
- Hours per week: 25-37
About the role
Are you an excellent communicator with a passion for helping others?
We have the perfect opportunity !About the role As a Social Welfare Contact Centre Adviser, you will join one of our teams providing social welfare advice to local residents. You will play a key role in our mission to promote equality and social change.
What you'll be doing
You will handle inquiries primarily through phone contact offering tailored advice on a wide range of social welfare issues including welfare benefits, employment, money advice, community care, energy, and housing. We are seeking someone with experience in advising on complex issues. We will provide you with training so you are able to gain the knowledge you will require to excel in this role.
Your commitment to our charity’s values will be vital in providing the best possible support to our clients.
Suitable candidates will be invited to a meet the team day experiencing first hand what we do! If you have the skills to provide exceptional advice and support through various channels we would love to find out what you would bring to the role.
START DATE: 30th November 2026
HOURS: Full time/Part time will be considered.
Hours worked Monday - Sunday to support 7-day service
#J-18808-Ljbffr
Social Welfare Adviser in Gateshead employer: THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX
Citizens Advice Kensington and Chelsea is an exceptional employer dedicated to making a meaningful impact in the community. With a supportive work culture that values diversity and personal growth, employees have the opportunity to develop their skills while providing vital assistance to residents facing various challenges. Located in the heart of one of London’s most dynamic boroughs, you will be part of a passionate team committed to social justice and community support.
Contact Details:
THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX Recruitment Team
