Generalist Adviser
Apply before 5pm on 20 November 2026.
Job summary
- Salary: 24,500
- Location: Dunstable
- Workplace: Office based
- Contract: Permanent
- Hours per week: 38
Interviews will take place on 23 November 2026.
About the role
Citizens Advice Dunstable are looking for a Generalist Adviser to provide high-quality information, advice and support to people. As a Generalist Adviser you will provide both face to face and telephone advice and support on issues including welfare benefits and employment, and additional problems such as homelessness, referring to specialist support as required. Ideally, you will have some experience of giving advice/support and working with vulnerable clients. Training can be provided on welfare benefits and other advice areas. We would also like to hear from current volunteer advisers who are looking to get into paid employment.
This is to deliver advice and support to people to improve their circumstances.
We want people who are passionate about giving an effective service to those most in need. Demonstrating that you can engage skilfully with clients who are vulnerable and distressed, having proven skills in working in a busy environment.
You will be a highly motivated and strong team player with excellent interpersonal and organisational skills. Having the ability to understand complex information; have good numeracy skills, and have effective oral and written communication skills for the purposes of negotiation and reporting. You will also be proficient in IT.
Providing signposting, triage, specific support and specialist advice, or referring to others within the service as required.
Other duties include:
- Address the causes of financial crisis
- Connect clients to the right people at the right time
- Prevent an individual from needing food bank support on an ongoing basis.
There will be opportunities to progress within the organisation.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Generalist Adviser in Dunstable employer: THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX
Citizens Advice Kensington and Chelsea is an exceptional employer dedicated to making a meaningful impact in the community. With a supportive work culture that values diversity and personal growth, employees have the opportunity to develop their skills while providing vital assistance to residents facing various challenges. Located in the heart of one of London’s most dynamic boroughs, you will be part of a passionate team committed to social justice and community support.
Contact Details:
THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX Recruitment Team
