Debt Adviser / Trainee

Debt Adviser / Trainee

Apply before 9am on 5 October 2026.

Job summary

• Salary: NJC Points 7-12 (trainee) £27,274 - £29,542 pro rata NJC Points 18-22 (qualified) £32,578 - £34,811 pro rata. Full-time or Part time: 21-35 hours per week
• Location: Leeds
• Workplace: Hybrid working
• Working pattern: Flexible
• Hours per week: Full-time or Part time: 21-35 hours per week

About the role

As a Debt Adviser, you will provide debt advice and casework in person and over the phone for a wide range of clients, using strong communication and interpersonal skills to support individuals in vulnerable circumstances. You will manage and maintain an active caseload providing a comprehensive advice, advocacy and casework service to Leeds Citizens Advice & Law Centre clients on all matters relating to debt and money advice. This will include advising clients on dealing with their priority and non- priority debts, debt solutions, budgeting, and maximising income, including through benefits claims. The adviser will liaise and negotiate with a range of third parties to manage the client’s issues, and support and empower them to improve their situation and achieve a debt solution. This role would suit a generalist adviser wishing to develop specialist skills in debt and money advice.

Interviews will take place on 13 October 2026.

What We Offer:

• Competitive salaries
• Flexible working patterns with the option of hybrid working for most roles
• Supportive, inclusive work environment
• Ongoing training and development to help you grow
• A real chance to make an impact in the lives of people across Leeds

Who We’re Looking For:

We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework.

Whether you’re exploring a client’s problem with them, supporting someone through an energy issue, guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.

Based in Leeds with Hybrid working available but some office work in our City Centre Hub is essential. Various Hours available.

Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.

To find out more, download a job pack from: www.citizensadviceleeds.org.uk/working-for-us/

Closing date: Monday 5th October 2026 at 9am

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.