Central Services Manager
Apply before 11.59pm on 27 October 2026.
Job summary
- Salary £33,500
- Location Lampeter
- Workplace Hybrid working
- Contract Permanent
- Working pattern Flexible
- Hours per week 35
About the role
We're looking for a digitally-savvy, super-organised, proactive person to join our leadership team and make sure the charity has the systems, processes and resources we need for everything to run smoothly, efficiently and effectively.
The Central Services Manager is a new role at the heart of the charity. You will work closely with our Chief Executive Officer and Head of Client Services, line managing our Administration Coordinator. You'll be a digitally confident and an administrative all-rounder, making sure we have all the operating and business systems in place to deliver high-quality services in our regulated sector.
As Ceredigion's only independent, quality-assured universal advice provider, our Advisers and Caseworkers help hundreds of people every year with the information, advice and support they need to transform their lives. As our new CSM, you will oversee the multi-channel infrastructure that keeps our client services running smoothly including our digital and telephone systems, premises, HR, finance and other key business resources.
You'll be a digital enthusiast, practical and proactive, capable of ensuring the right operating and business systems are in place and working as they should, and commissioning new systems and resources to meet our needs. Just as importantly, you'll understand how well-designed processes and reliable resource management are central to staff wellbeing, an inclusive working environment, excellent services for our clients and regulators, and accountability to our trustee board and funders.
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Central Services Manager employer: THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX
Citizens Advice Kensington and Chelsea is an exceptional employer dedicated to making a meaningful impact in the community. With a supportive work culture that values diversity and personal growth, employees have the opportunity to develop their skills while providing vital assistance to residents facing various challenges. Located in the heart of one of London’s most dynamic boroughs, you will be part of a passionate team committed to social justice and community support.
Contact Details:
THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX Recruitment Team
