Telephone Adviser
Apply before 5pm on 6 November 2026.
Job summary
Salary: £27,263 to £29,806
Location: Chesterfield
Workplace: Hybrid working
Contract: Permanent
Hours per week: 37
About the role
Telephone Adviser (Trainee positions available)
Hours: 37 hours per week
Contract: Permanent
Salary: £27,263 to £29,806 per annum, pro rata (depending on experience)
Location: Chesterfield, Buxton or Ilkeston (hybrid/remote roles will be considered)
About the role:
We have an exciting opportunity for an enthusiastic Telephone Adviser to join our new Crisis and Resilience telephone service, providing responsive support to people across Derbyshire.
Our telephone advisers will be a first point of contact for people experiencing financial crisis or challenging circumstances. Their role is to understand a client’s needs, provide holistic advice and practical support, and identify the best next steps to help them resolve immediate concerns and build financial resilience. This may include advice on benefits, income, debt, housing, energy and budgeting, alongside referrals to foodbanks and other local services, and practical support to access emergency assistance and other sources of help.
We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. A full training and development plan will be provided to successful candidates.
Who we are looking for:
The ideal candidates will have:
- Excellent communication skills. both written and verbal (essential)
- The ability to remain calm, non-judgmental, empathetic and solution-focused when dealing with challenging or sensitive situations (essential)
- Strong IT and digital skills, with the ability to learn new systems quickly (essential)
- A commitment to working to performance targets and KPIs (essential)
- A commitment to their own professional development and learning (essential)
- A solid understanding of the current welfare benefits system (preferred)
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Telephone Adviser in Buxton employer: THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX
Citizens Advice Kensington and Chelsea is an exceptional employer dedicated to making a meaningful impact in the community. With a supportive work culture that values diversity and personal growth, employees have the opportunity to develop their skills while providing vital assistance to residents facing various challenges. Located in the heart of one of London’s most dynamic boroughs, you will be part of a passionate team committed to social justice and community support.
Contact Details:
THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX Recruitment Team
