Welfare Benefits Caseworker
Apply before 11.59pm on 20 October 2026.
Job summary
- Salary £28,090 to £32,322 per annum (depending on experience)
- Location Birmingham
- Workplace Hybrid working
- Contract Permanent
- Hours per week 36.5
About the role
This is an exciting opportunity for an experienced adviser who has a strong background in the delivery of high quality advice and a good working knowledge of welfare benefits.
The post holder will undertake casework, assisting clients to access their entitlement to welfare benefits and other sources of financial help, up to and including tribunal representation.
Advice will be delivered virtually and face to face according to the service user's needs and preferences. This will include phone, secure email or secure video calls.
The post holder will also be responsible for raising awareness of the service and delivering talks and training as required.
Experience of working independently and building relationships with third sector colleagues will be important, as will the ability to achieve targets.
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Welfare Benefits Caseworker in Birmingham employer: THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX
Citizens Advice Kensington and Chelsea is an exceptional employer dedicated to making a meaningful impact in the community. With a supportive work culture that values diversity and personal growth, employees have the opportunity to develop their skills while providing vital assistance to residents facing various challenges. Located in the heart of one of London’s most dynamic boroughs, you will be part of a passionate team committed to social justice and community support.
Contact Details:
THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX Recruitment Team
