The National Association of Citizens Advice Bureaux is seeking a Service Desk Analyst to join our Technology team in the Birmingham office. The role requires you to be onsite at least two days a week and to act as the first point of contact for users experiencing IT issues, delivering prompt triage and resolution.
You will maintain incident records, support knowledge management and contribute to continual service improvement, with a strong focus on customer service, problem solving and
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Hybrid IT Service Desk Analyst | Troubleshooting & Support in Birmingham employer: THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX
Citizens Advice Kensington and Chelsea is an exceptional employer dedicated to making a meaningful impact in the community. With a supportive work culture that values diversity and personal growth, employees have the opportunity to develop their skills while providing vital assistance to residents facing various challenges. Located in the heart of one of London’s most dynamic boroughs, you will be part of a passionate team committed to social justice and community support.
Contact Details:
THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX Recruitment Team
