Adviser (Crisis & Resilience)
Apply before 11.59pm on 19 October 2026.
Job summary
- Salary: £24,900 - £26,344 per annum
- Location: Ashfield, Beeston, Nottingham and Gedling & Rushcliffe
- Workplace: Office based
- Contract: Permanent
- Hours per week: 37
About the role
Adviser (Crisis & Resilience)
Full-time - 37 hours a week
Starting Salary: £24,900 - £26,344 per annum
We have multiple positions available in the following districts:
Ashfield, Beeston, Nottingham City and Gedling & Rushcliffe.
Starting Salary offered will reflect relevant experience, with further pay progression available through the achievement of competency levels.
As an Adviser, you will provide face-to-face, telephone and digital information, advice and support to local people on a range of issues (including Benefits, Debt, Housing, Financial Resilience). We are looking for candidates with a background in advice; however, we will consider a trainee for this post. Full training will be provided.
As this is a busy and varied role across a variety of settings and locations, it is essential that you can work independently, be extremely well organised with excellent attention to detail, be flexible, and have a can-do attitude. We want someone who is passionate about giving an effective service to those most in need.
Applicants need to be –
Experienced in an advice agency, or dealing with clients/customers on a one-to-one basis.
Computer-literate, although training on our case recording systems will be given.
Confident in working to performance targets.
Able to show good communication skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
Prepared to work independently and from a variety of community-based outreach locations once trained.
Closing date: Monday 19th October 2026
Please note: No Agencies
Registered Charity No: 1077828
Please note that Citizens Advice Nottinghamshire Central and South does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system. Please note that we do not apply for work permits or working visas.
We're Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Adviser (Crisis & Resilience) employer: THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX
Citizens Advice Kensington and Chelsea is an exceptional employer dedicated to making a meaningful impact in the community. With a supportive work culture that values diversity and personal growth, employees have the opportunity to develop their skills while providing vital assistance to residents facing various challenges. Located in the heart of one of London’s most dynamic boroughs, you will be part of a passionate team committed to social justice and community support.
Contact Details:
THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX Recruitment Team
