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- Tasks: Produce and deliver documents while ensuring accuracy and assisting with customer enquiries.
- Company: Join The National Archives and be part of a team dedicated to preserving history.
- Benefits: Gain valuable experience in the archives sector and develop your professional skills.
- Why this job: Perfect for history enthusiasts wanting to make a difference in public service.
- Qualifications: Strong communication skills, attention to detail, and ability to work under pressure.
- Other info: Full-time roles available with opportunities for career growth in a dynamic environment.
The predicted salary is between 24000 - 28000 £ per year.
The National Archives has an exciting opportunity for Document Production Advisors to join our Document Services team to work in Kew. This position is ideal for those who are interested in history, want to gain experience in the archives sector, or are enthusiastic about delivering an exceptional public service in a fast-paced environment, delivered with professional integrity, and to be an ambassador for The National Archives.
What You’ll Be Doing:
- Producing and delivering documents for readers, staff, and government departments, and ensuring their accurate return.
- Organising deliveries and returns of documents held at our offsite storage facility.
- Assisting in the audit process by constructing, printing, allocating and undertaking document searches.
- Providing information to members of the counter team, to enable them to explain to help resolve document ordering queries for members of the public.
- Fielding and responding to customer enquiries by phone, email and chat.
- Working on various enquiry points, dealing with ticket issuing and document production and general reading room enquiries.
Other Duties:
- Invigilating within the Reading Rooms to maintain the security of the environment, protect our records, and manage visitor expectations. This includes offering guidance on proper document handling and enforcing rules when appropriate.
- You will need to be physically fit as with the repository role you can walk up to 15,000 steps in a day.
We have full time (Tuesday-Saturday) permanent roles available. Working hours would usually be 08:50-17:02, with a requirement to work between 10:50-19:02 on a Tuesday and Thursday every 6 weeks. There are 4 available posts. This role requires on-site presence and is not suitable for home working. SC clearance/willingness to obtain SC clearance will be required for this role. This requires candidates to have been resident in the UK for at least the past three years. Please do not apply if you have been resident in the UK for less than three years as your application will be rejected. We are unable to offer sponsorship for this role.
Qualifications:
- Excellent communication and interpersonal skills
- Good attention to detail and ability to use own initiative
- Ability to work under pressure and to tight deadlines
- Experience of working in a customer facing, demand-led team
- Able to undertake physically demanding duties and the ability to demonstrate respect for Health and Safety
- High level of self-motivation and ability to work unsupervised
- Good coordinating and liaising skills
- Proficient in the use of IT software packages such as MS Word, Excel and Access
Document Production Advisor in London employer: The National Archives, UK
Contact Detail:
The National Archives, UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Document Production Advisor in London
✨Tip Number 1
Get to know the company! Research The National Archives and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to document production and customer service. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The National Archives and ready to contribute to their mission.
We think you need these skills to ace Document Production Advisor in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Document Production Advisor role. Highlight your relevant experience and skills that match the job description, especially your communication and customer service abilities.
Show Your Enthusiasm: Let us know why you’re excited about working with The National Archives! Share your passion for history and public service in your application. A genuine interest can really make you stand out.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your skills and experiences without having to sift through unnecessary fluff!
Proofread Before Submitting: Always double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for this role. Take a moment to read it aloud or ask a friend to review it before hitting send!
How to prepare for a job interview at The National Archives, UK
✨Know Your History
Since this role is all about document production in an archives setting, brush up on your knowledge of historical documents and The National Archives' mission. Being able to discuss relevant history will show your passion for the role and help you connect with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This role involves a lot of interaction with the public, so showcasing your communication skills and ability to work under pressure will be key.
✨Showcase Attention to Detail
The job requires a keen eye for detail, especially when it comes to document handling and production. Bring along examples of how you've maintained accuracy in previous roles, and be ready to discuss how you ensure quality in your work.
✨Be Ready for Physical Demands
As you'll be walking a lot in this role, it's important to express your readiness for the physical aspects of the job. Mention any relevant experiences that demonstrate your fitness and ability to handle physically demanding tasks, as this will reassure them of your capability.