Bookings Assistant

Salary: £28,100 per annum, pro rata

Part time: 2 days per week

Contract type: Permanent

Band: C / Administrative Officer

Closing date: Friday 29th May 2026 at midnight

Would you like to work in an exciting and dynamic team, helping school children, families, young people and communities to engage with our archival documents through workshops, live broadcasts and creative projects? The Education and Outreach Department is looking for a Bookings Assistant to join the team for two days per week. We need an enthusiastic, well-organised and flexible colleague to join us.

Working closely with the Projects Officer, Education Manager and the teaching team, the postholder will:

• Answer enquiries and process the bookings for our schools’ workshop programme.
• Help to support the work of other teams across the department by arranging meetings and room bookings.
• Assist with the administration of the Work Experience programme.

This role requires on-site presence and is not suitable for home working. The days are subject to discussion with the role’s line manager, but would need to include either Tuesday & Thursday, or Wednesday & Thursday.

Application Process

Interviews will be held on-site, ideally week commencing 15th June 2026. Candidates invited to interview will also take a written test.

Personal Statement: We ask all applicants to submit work history details and a personal statement, not exceeding 1200 words. Selection for interview will be based on the essential criteria below so please ensure that your application demonstrates in detail how you meet each of these requirements.

Essential Criteria

• Experience of using a booking system to schedule workshops, classes or events.
• Ability to respond proactively to situations, to be flexible and to look for solutions to potential challenges/problems.
• Confident communicator, with good interpersonal skills.
• Experience of dealing with the general public.
• Well organised with the ability to meet deadlines, whether working independently or as part of a team.
• Excellent attention to detail.
• Team player with demonstrable initiative and a willingness to learn.

Job Purpose

The Bookings Assistant will work under the direction of the Projects Officer to provide workshop booking administration for the schools’ programme and support for Onsite Education team. This post requires the ability to work flexibly, to manage multiple tasks simultaneously in a fast-moving environment. Excellent attention to detail, strong organisation and team-working skills are essential.

Role and Responsibilities

To Support The Education Assistant And Education Team:

• Update the Eventbrite booking system and process bookings by updating the workshops’ calendar.
• Follow up on school bookings where necessary, to provide additional supporting materials and relevant information to schools.
• Ensure that all relevant paperwork is completed in advance of school workshops.
• Respond to initial enquiries from schools.
• Send out post-workshop evaluation to schools.
• Keep up to date with new additions to the education programme, to provide accurate information to schools.
• Support Education Officers with the collection and return of documents before and after workshops.
• Support Education Officers in setting up/tidying away workshop materials when required.
• Help maintain required teaching resources in the learning spaces.

To Provide Essential Support To Teams Across The Department:

• Support with work experience placements.
• Support Head of Education and Outreach in preparing materials and resources for external events.
• Support the Family and YPP Officer setting up/tidying away of session materials for Craft Club, when required.
• Arrange meetings and room bookings for teams.
• Provide occasional tours of TNA for visitors/work experience placements.

To Communicate With Other Teams And Departments Across TNA:

• Liaise with Venues about school visits, to set up visitor passes and arrange parking.

Working Conditions

Normal office environment. Display Screen Equipment user.

Person Specification

Essential:

• Experience of using a booking system to schedule workshops, classes or events.
• Ability to respond proactively to situations, to be flexible and to look for solutions to potential challenges/problems.
• Confident communicator, with good interpersonal skills.
• Experience of dealing with the general public.
• Well organised with the ability to meet deadlines, whether working independently or as part of a team.
• Excellent attention to detail.
• Team player with demonstrable initiative and a willingness to learn.

Desirable:

• Interest in history, and use of archives in education.

Benefits

Generous benefits package, including pension, sports and social club facilities, onsite gym, discounted rates at our on-site cafe and opportunities for training and development. Annual leave entitlement of 22 days per calendar year (rising to 25 after the first year, and incrementally to 30 days after six years) and 10½ days public and privilege holidays per annum.

If you need a change to be made so that you can make your application, you should contact The National Archives via careers@nationalarchives.gov.uk as soon as possible before the closing date to discuss your needs.

Successful candidates must pass a disclosure and barring security check. People working with government assets must complete basic personnel security standard checks.

This job is broadly open to UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, and nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS).