Volunteer Coordinator in Coventry

We have over 1200 amazing volunteers and without them our work wouldn't be possible. We're recruiting a Volunteer Coordinator to support our Hospice-based teams with recruiting, developing, engaging and retaining volunteers, as well as actively promoting Myton as a volunteering organisation of choice within Coventry and Warwickshire. Ensuring a positive experience for all volunteers at The Myton Hospices enables us to deliver our strategic aims.

We would love to hear from you if you have:

• Experience of recruiting and supporting volunteers
• Experience of working alongside teams to encourage engagement with volunteering
• Working knowledge of volunteering best practice, including reward and recognition
• Experience of training design, delivery and coordination

Main duties of the job:

The Volunteer Coordinator will provide pro-active support to our Hospice teams in recruiting, developing, engaging and retaining volunteers. You will be based at either our Coventry or Warwick Hospice with one day per week visiting the other site. Regular travel will be required in the wider area, including our Rugby Support Hub. Working from home is also an option on one day per week. This is a part time role (30 hours per week), which will usually be within office hours from Monday to Friday (and occasional weekends or bank holidays). Working days must include Thursday and Friday.

We will conduct a standard DBS check because this role involves working in an adult healthcare environment. We will cover the cost of this DBS check.

About us:

At The Myton Hospices, we provide specialist care and support for people with life-limiting illnesses, and their loved ones, from the point of diagnosis to end of life. We are a much-loved and well supported charity, at the heart of our community. We have three hospices, a range of community services, and 25 charity shops in Coventry and Warwickshire.

We are committed to building an inclusive workplace and encourage everyone to bring their true selves to work. However you identify, and whatever background you bring with you, we welcome you to apply. If there are any adjustments that would help improve your experience with Myton, we encourage you to share this with us. We particularly welcome applications from people with disabilities and from ethnic minorities, who are currently under-represented in our hospices. We also believe our interview process should be inclusive and transparent. If there is anything missing, or a way we can improve, please do let us know. We now share interview questions with all candidates in advance, to help reduce nerves and enable you to truly show your best abilities. You are also welcome to bring any notes with you to your interview, if you would find this helpful.

Job responsibilities:

• Recruitment & Selection: Liaise with teams across Myton to support with the planning and implementation of innovative and engaging volunteer recruitment campaigns, to ensure the appropriate levels of volunteers within each team and promote diversity across the organisation. Develop community links and partnerships to ensure that our opportunities have a wide reach. Attend community and Myton events to recruit new volunteers (this may involve some occasional evening and weekend working). Support teams to recruit, select and place volunteers in appropriate roles across our hospice-based departments.
• Induction and Training: Coordinate and deliver volunteer induction training to new volunteers. Support the Head of Volunteering and the Learning & Development Manager to develop mandatory and ongoing training solutions for volunteers.
• Volunteer Support and Supervision: Gather feedback from volunteers on their Myton experience e.g. through new starter follow-ups and exit surveys. Deal with volunteer complaints and safeguarding issues as determined by the hospice policies and procedures.
• Reward and Recognition: Support in the delivery of appropriate reward and recognition for volunteers. Ensure that managers across the charity are aware of, and utilising, the reward and recognition resources available.
• Service Development: Participate in the development and implementation of relevant policies and procedures in relation to volunteering. Work with partners and department leads to develop new opportunities for volunteers to be involved in our work.
• Monitoring and Evaluating Volunteering: Maintain up to date volunteer records on the charity's volunteer management system, ensuring that all departments keep their data accurate and up to date. Provide reports on volunteer data as required for your area of responsibility.

Person Specification:

Experience:

• Experience of the recruitment, management and support of volunteers
• Experience of training design, delivery and coordination
• Experience of working within a health or social care environment
• Experience of the voluntary sector

Skills and Attributes:

• Strong interpersonal skills with the ability to build relationships with a wide range of people
• Highly organised with the ability to manage own workload and priorities and to work as part of a team
• Excellent communication skills both written and verbally
• Good IT skills with competency around using Microsoft packages and familiar with the use of databases
• High degree of motivation, commitment and the ability to use own initiative
• Good time management and organisational skills with the ability to prioritise and multi-task
• Ability to deal with difficult situations and provide a friendly, objective service
• Enthusiastic and professional attitude
• A passion for volunteering, which means you maintain up-to-date knowledge of best practice and initiatives related to volunteering
• An awareness of the use of social media and other comms tools in relation to promoting volunteering
• An understanding of the work of The Myton Hospices and our organisational values

Other:

• Full clean UK driving licence and a vehicle for work
• The ability to work flexibly to attend some meetings and events out of hours
• Willingness to support appropriate fundraising events
• The right to work in the UK

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.