Volunteer Operational Lead

Organisation: The Muslim Lived Experience Network CIC

Location: Remote

Time Commitment: 3.5–7.5 hours per week, 6 months fixed-term

Reports to: Co-Directors

Start Date: Immediate

About Us

The Muslim Lived Experience Network (mlxn.org.uk) is a lived experience-led organisation committed to supporting individuals experiencing mental health challenges. We offer faith-informed peer support interventions, lived experience-related workshops and events, Islamic talks on mental health related topics, hospital ‘Muslim Faith Kits’, training, consultation, ad hoc support and signposting.

Our team is made up of dedicated volunteers united by a shared mission to attain the pleasure of Allah (SWT). We strive to achieve this by bringing peer support and lived experience perspectives to our communities - to educate, reduce stigma, and improve the quality of life for people living with mental health conditions.

Role Purpose

We are seeking a highly organised and mission-driven Volunteer Operations Lead to join our team and support and streamline our internal operations. You’ll help build and maintain the organisational backbone of our CIC by coordinating people, processes and systems. This is a key leadership role within a small but growing team, perfect for someone passionate about using their skillset to help bring faith-sensitive support to our community.

Key Responsibilities

Operational Oversight

• Support day‑to‑day running of the organisation’s internal systems
• Implement and maintain operational processes, documentation, and protocols
• Coordinate calendars, internal meetings, and project timelines
• Track organisational goals and ensure progress reporting

Compliance & Admin

• Support data protection (GDPR) compliance and document management
• Keep internal policies and procedures organised and updated
• Assist with safeguarding processes and record‑keeping

Person Specification

• Previous experience in the non‑profit or CIC sector and/or experience in non‑finance quality, legal, governance, HR or compliance/internal audit sector
• Understanding of safeguarding, GDPR and other relevant policies
• Strong organisational and planning skills
• Experience in operations, project coordination or administration
• Confident with digital tools
• Excellent communication and interpersonal skills
• Ability to take initiative and work independently
• Passion for faith‑informed approaches and/or mental health
• Alignment with the values of a Muslim‑led, inclusive organisation

Desirable (but not required)

• Lived experience of mental health challenges
• Familiarity with the needs of Muslim and/or marginalised communities
• Experience in a leadership position

What You’ll Gain

• A leadership role in a purpose‑led, community‑rooted organisation
• A chance to directly shape systems and processes to help a growing CIC thrive
• Personal development and transferable skills in operations, leadership and project management
• Ongoing support, networking opportunities, and recognition for your contributions
• Flexible hours and a values‑aligned, supportive team of volunteers
• A professional reference and volunteer certificate upon completion

How to Apply

To express interest, please email team@mlxn.org.uk with:

• A short statement on why you\'re interested (a few paragraphs is sufficient)
• Your relevant experience or transferable skills as outlined in the Job Description and Person Specification
• Your availability and preferred working style